Cancellation & Refund

Last updated: December 20, 2025

At BaliSouk, many of our furniture and decorative pieces are made to order, individually prepared, specifically sourced, customized, reserved, allocated, or produced in limited quantities in Bali, Indonesia.

Because each order may require materials, production capacity, supplier resources, packing, and logistics preparation specifically for you, our cancellation and refund conditions reflect the unique nature of handcrafted and made-to-order Products.

Order cancellations

If you need to cancel an order, please contact us as soon as possible.

A cancellation may be possible only before production, preparation, sourcing, customization, allocation, reservation, or logistics preparation has started.

Once preparation has begun, the order is generally considered final because resources and Products may already have been committed specifically to your order.

To request a cancellation, please contact:
contact@balisouk.com

Submitting a cancellation request does not automatically cancel an order. Our team will review the status of the order and confirm whether cancellation is still possible.

Made-to-order and individually prepared Products

BaliSouk Products are created using premium natural materials and artisanal production methods.

Many Products are made specifically for each Customer, while others may be individually sourced, customized, reserved, or prepared from limited stock.

Once preparation has started, these Products cannot ordinarily be returned, exchanged, or refunded simply because of a change of mind.

Returns

BaliSouk does not accept ordinary change-of-mind returns for made-to-order, customized, specifically sourced, reserved, allocated, or individually prepared Products.

For marketplace and product-listing purposes:

- Return window: 0 days

- Return shipping cost: Not applicable where returns are not accepted

These conditions apply to international orders, subject always to any rights that cannot lawfully be excluded under applicable mandatory law.

Natural materials and handcrafted variations

Our collections are created using natural materials such as teak, solid wood, rattan, stone, linen, and other handcrafted materials.

Reasonable variations in color, grain, texture, weaving, stone patterns, dimensions, proportions, and finishing may naturally occur from one piece to another.

These variations are part of the character and uniqueness of handcrafted Bali furniture and decor and do not by themselves indicate a defect.

Product photographs, lifestyle images, renders, and videos are provided to represent the design and character of each Product. Actual Products may vary reasonably because of natural materials, handcrafted production, lighting, photography, screen settings, and individual finishing.

Refunds in exceptional situations

A refund or other appropriate remedy may be considered in limited situations, including where:

- BaliSouk approves a cancellation before preparation has started

- BaliSouk determines that it is unable to fulfil the order

- A genuine and verified logistics issue results in the permanent loss of the Products during international transportation

- A verified issue directly attributable to BaliSouk gives rise to a remedy under the applicable BaliSouk policies or mandatory law

Where a logistics issue occurs, our team will first investigate the status and circumstances of the shipment before determining the appropriate solution.

International shipping and customs

BaliSouk orders are shipped internationally from Bali, Indonesia.

Depending on the destination country, Customers may be required to complete customs or import formalities, provide documentation, work with a customs broker, or pay destination-country duties, taxes, handling, or other local charges.

These destination-country procedures and charges are generally separate from the Product price and international shipping amount unless expressly confirmed otherwise for your order.

Our team will provide reasonable assistance and shipping information throughout the process, while local customs, import, and destination requirements remain subject to the rules and procedures of the destination country.

Pre-shipment requirements

For some international shipments, certain information or documentation may be required before the order can be released for transportation.

This may include Consignee or importer information, customs-broker details, identification or registration information, customs documentation, or other information required by the carrier or destination-country authorities.

Our team will guide you through any information reasonably required before shipment.

Where a shipment cannot proceed because required information, documentation, or formalities have not yet been completed by the Customer, dispatch may be postponed until the necessary requirements are satisfied.

United States ocean freight and ISF

For certain ocean freight shipments to the United States, an Importer Security Filing (ISF) may be required before shipment.

Where the Customer qualifies as the ISF Importer under applicable United States law, the filing must be completed by the Customer or through an authorized customs broker or filing agent.

BaliSouk may provide available commercial and shipping information to help facilitate this process.

Delivery and collection

After arrival in the destination country, some freight shipments may require customs clearance, cargo release, collection, or local delivery arrangements.

A destination agent, customs broker, carrier, warehouse, or other logistics provider may contact the Customer directly regarding these steps.

Customers are encouraged to respond promptly to destination-agent and customs communications to help ensure a smooth release and delivery process.

Shipping delays

International transportation may occasionally be affected by customs procedures, inspections, carrier schedules, transshipment, port congestion, weather conditions, public holidays, or other circumstances outside BaliSouk’s reasonable control.

A shipment is therefore not considered lost simply because it is delayed, in transit, awaiting customs clearance, awaiting documentation, or being processed through the destination logistics network.

If an unexpected delay occurs, our team will assist with available updates and coordinate with the relevant logistics partners whenever reasonably possible.

Shipping, packing and logistics services

Once shipping, packing, crating, export preparation, insurance, logistics, or other order-specific services have been performed or incurred, these costs may not be refundable.

Where an exceptional refund is approved or required, any refund will be assessed according to the circumstances of the order and the services already performed, subject to applicable law.

Our approach

Our objective is to make the BaliSouk ordering experience clear and transparent from the moment your order is placed until your Products reach their destination country.

Because our Products are handcrafted, made to order, or individually prepared, we encourage Customers to review Product specifications carefully before ordering and to contact our team with any questions before purchase.

We remain available throughout the order, production, quality-control, packing, and international shipping process to provide updates and assistance.

Full policy information

This page provides a simple overview of BaliSouk’s cancellation, return, and refund process.

The complete contractual conditions applicable to orders, cancellations, returns, refunds, international transportation, customs, destination charges, pre-shipment requirements, ISF obligations where applicable, and Customer responsibilities are set out in the BaliSouk Terms of Service, Shipping Policy, and Cancellation, Return and Refund Policy.

Nothing on this page is intended to exclude or restrict any right that cannot lawfully be excluded under applicable law.

Customer support

If you have any questions about your order, cancellation eligibility, delivery, or refund conditions, our team will be happy to assist you.

Email: contact@balisouk.com
Live chat: Available on our website during business hours