Privacy policy

Last updated: December 28, 2025

BaliSouk is a premium Bali-based brand dedicated to the creation and sale of handcrafted furniture, home supplies, and decorative pieces inspired by the timeless aesthetic of Bali. BaliSouk operates its website, services, and customer experience exclusively under its own brand identity.

This Privacy Policy explains how Personal Data is collected, used, processed, stored, shared, transferred, and protected when users access, browse, use, or make a purchase through the BaliSouk website, communicate with BaliSouk, or receive services connected with an order, payment, production, international shipment, customs procedure, delivery, or customer-support request.

This Privacy Policy applies to all users of the website regardless of their country of residence, subject to any mandatory data-protection rights applicable in their jurisdiction.

In the event of any inconsistency between this Privacy Policy and any other information published on the website, this Privacy Policy shall prevail with respect to the processing and protection of Personal Data.

By accessing or using the BaliSouk website, users acknowledge that they have read and understood this Privacy Policy. Where applicable law requires consent for a particular processing activity, BaliSouk will rely on consent only where the applicable legal requirements for consent have been satisfied.

For the purposes of this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable natural person.

Personal Data Collected

Depending on how users interact with BaliSouk, BaliSouk may collect and process the following categories of Personal Data, as permitted or required by applicable law:

• Identification and contact information, such as name, billing address, shipping address, email address, telephone number, and other contact details
• Consignee, receiver, purchaser, owner, importer, and shipping information, including recipient details, delivery destination, shipping instructions, consignee information, importer information, and information required for international transportation
• Identity and regulatory information where reasonably required for international transportation, customs clearance, importation, cargo release, regulatory filings, or other applicable legal or logistics procedures, which may include identification-document information, passport or national identification information, tax or customs identification numbers, importer numbers, registration details, or similar information where required or permitted by applicable law
• Customs and import-related information where required for an international shipment, including information reasonably necessary for customs clearance, cargo release, import procedures, shipping documentation, importer registration, customs bonds, regulatory filings, or pre-arrival and pre-shipment formalities
• Information relating to customs brokers, authorized representatives, powers of attorney, importer registrations, customs bonds, Importer Security Filings, and other customs or regulatory arrangements where applicable
• Payment and transaction information, such as payment method, transaction references, order value, payment status, payment confirmation, refunds, disputes, payment reversals, bank recalls, and chargeback-related information
• Account-related information, such as login credentials, account preferences, and saved information
• Order and transaction data, including Products viewed, added to cart, purchased, cancelled, refunded, disputed, or wishlisted
• Production, quality-control, packing, and shipping records associated with an order, including photographs, videos, measurements, inspection records, packing records, and shipment documentation
• Transportation and logistics information, including Bills of Lading, Sea Waybills, House or Master Bills of Lading, air waybills, freight-forwarding records, carrier information, vessel or routing information, tracking information, arrival notices, cargo-release information, and communications concerning a shipment
• Pre-shipment information and records, including requests for documentation or information, importer or consignee confirmations, customs-broker details, regulatory confirmations, shipping instructions, authorizations, approvals, payment confirmations relating to logistics requirements, and records concerning completion or non-completion of pre-shipment requirements
• Destination and post-shipment information, including customs-clearance status, destination charges, storage or warehousing information, cargo-release status, collection or delivery information, refusal or non-collection information, and information concerning abandoned, unclaimed, or unresolved cargo where relevant to the administration of an order
• Communications, including emails, customer-service inquiries, correspondence, instructions, complaints, logistics communications, customs-related communications, and communications with third-party service providers relating to an order
• Fraud-prevention, payment-dispute, debt-recovery, and legal-claim information where reasonably necessary to prevent fraud, respond to a payment dispute or chargeback, establish facts relating to a transaction, recover amounts lawfully due, or establish, exercise, or defend legal rights
• Technical and usage data, such as IP address, browser type, device identifiers, operating system, website interactions, navigation data, checkout interactions, and security-related information

Payment card details and sensitive financial information are generally processed directly by authorized payment providers and are not stored by BaliSouk except to the extent that limited transaction information, payment status, transaction references, dispute information, or other records are made available to BaliSouk by the applicable payment provider.

BaliSouk does not request identity, customs, importer, or regulatory information unless it is reasonably necessary for the relevant order, shipment, legal requirement, logistics procedure, fraud-prevention purpose, dispute-management purpose, recovery purpose, or other lawful purpose. Where copies of identification documents or similar information are required, BaliSouk will process such information only to the extent reasonably necessary for the applicable purpose and in accordance with applicable law.

Purposes of Processing

BaliSouk may process Personal Data, where permitted by applicable law, for purposes including:

• Operating, maintaining, securing, and improving the BaliSouk website and customer experience
• Creating and managing Customer accounts
• Processing and administering orders and payments
• Producing, sourcing, allocating, preparing, inspecting, packing, and documenting Products
• Organizing, coordinating, procuring, facilitating, and administering international transportation and shipment from Bali
• Completing or facilitating pre-shipment requirements and determining whether information, documentation, confirmations, authorizations, appointments, or other requirements necessary for release or dispatch have been completed
• Preparing and processing shipping documentation, including Bills of Lading, Sea Waybills, air waybills, commercial invoices, packing lists, certificates, and other transportation documents
• Providing necessary information to freight forwarders, carriers, NVOCCs, customs brokers, destination agents, ports, terminals, CFS operators, warehouses, insurers, logistics coordinators, and other parties involved in international transportation
• Facilitating customs clearance, import procedures, importer registration, regulatory filings, cargo release, destination handling, collection, and delivery
• Providing information reasonably necessary for Importer Security Filing (ISF) or other customs, import, pre-arrival, or regulatory formalities where applicable
• Verifying or documenting the Customer's completion or non-completion of pre-shipment, customs, import, regulatory, payment, cargo-release, collection, or delivery requirements where relevant to the order
• Administering situations involving cargo holds, storage, non-collection, refusal of delivery, abandonment, disposal, re-routing, unauthorized return instructions, or other unresolved shipment circumstances
• Communicating operational, transactional, production, shipping, customs, and service-related information
• Providing customer support and resolving complaints or shipment-related issues
• Preventing, detecting, investigating, documenting, and responding to fraud, misuse, suspicious transactions, payment disputes, bank recalls, payment reversals, and chargebacks
• Establishing, exercising, protecting, enforcing, or defending BaliSouk's contractual and legal rights
• Establishing, documenting, pursuing, or recovering amounts lawfully due in connection with an order or transaction
• Maintaining evidence concerning orders, payments, Customer instructions, Customer communications, production, fulfilment, transportation, customs procedures, delivery, collection, refusal, abandonment, disputes, and other events relating to the contractual relationship
• Maintaining accounting, tax, transaction, shipping, compliance, and business records
• Complying with applicable legal, regulatory, customs, accounting, tax, transportation, judicial, and law-enforcement obligations

BaliSouk processes Personal Data only where there is an appropriate basis under applicable law and only to the extent reasonably necessary for the relevant purpose.

Pre-Shipment Information and Customer Cooperation

International transportation may require certain information, documentation, confirmations, or regulatory arrangements to be completed before Products can be released or dispatched for transportation.

Depending on the destination country, transportation method, shipment configuration, or applicable regulatory requirements, BaliSouk or a party involved in the shipment may request Personal Data reasonably necessary to identify the Customer, Consignee, Importer, Importer of Record, ISF Importer, customs broker, authorized representative, receiver, or other relevant party.

Such information may include contact details, identification information, importer or customs identification numbers, broker details, powers of attorney or authorization information, customs-bond information, consignee information, shipping instructions, and other information reasonably required for transportation, customs, import, regulatory, cargo-release, or related procedures.

BaliSouk may retain records showing whether and when such information or documentation was requested, provided, corrected, completed, confirmed, declined, or refused, where reasonably necessary for order administration, shipment coordination, compliance, fraud prevention, dispute management, recovery of amounts lawfully due, or the establishment, exercise, or defence of legal rights.

International Shipping and Logistics Data

Because BaliSouk Products are shipped internationally from Bali, Indonesia, fulfilment of an order may require Personal Data to be included in or transmitted through international transportation and customs documentation.

The Customer acknowledges that information such as the Customer's or Consignee's name, address, telephone number, email address, shipping destination, order information, cargo description, importer information, identification or registration information where required, and other information required for transportation or customs purposes may need to be provided to parties involved in the international shipment.

Such information may appear, where necessary, on Bills of Lading, Sea Waybills, air waybills, commercial invoices, packing lists, arrival notices, customs documents, certificates, cargo-release documentation, regulatory filings, or other transportation and import-related records.

Personal Data reasonably necessary for international transportation may be transmitted between countries through the international freight and customs network and may therefore be processed in Indonesia, transit countries, the destination country, or other locations involved in transportation or customs processing.

Where a shipment becomes subject to storage, customs hold, non-collection, refusal, abandonment, disposal, return, re-routing, recovery, insurance, or other post-shipment procedures, relevant Personal Data may continue to be processed and exchanged between parties reasonably involved in resolving the shipment.

Customs, Import and ISF Information

For international shipments, BaliSouk may provide Personal Data and shipment information reasonably required by customs authorities, freight forwarders, customs brokers, carriers, destination agents, logistics coordinators, or other authorized parties for customs clearance, import procedures, cargo release, regulatory compliance, or related formalities.

For ocean freight shipments to the United States, information reasonably required to enable the applicable ISF Importer or its authorized customs broker or filing agent to complete an Importer Security Filing may be communicated to the relevant parties.

Such information may include information concerning the Customer, purchaser, Consignee, owner, Importer of Record, ISF Importer, manufacturer, seller, shipment, cargo, transportation arrangements, or other information required under applicable customs or transportation procedures.

Providing information for these purposes does not mean that BaliSouk acts as the Customer's customs broker, Importer of Record, ISF Importer, or authorized filing agent unless BaliSouk has expressly agreed otherwise in writing.

Data Sharing and Disclosure

BaliSouk may disclose Personal Data to third parties where reasonably necessary for an order, service, international shipment, pre-shipment requirement, destination procedure, payment, legal obligation, legitimate business purpose, recovery process, dispute, or other lawful processing purpose.

Recipients may include:

• Payment processors, banks, acquiring institutions, payment-service providers, fraud-prevention providers, and other parties involved in processing or securing transactions
• Production partners, suppliers, quality-control providers, packing providers, and other parties involved in preparing an order
• Freight forwarders, ocean carriers, airlines, NVOCCs, trucking providers, logistics coordinators, shipping agents, and other transportation providers
• Destination agents, customs brokers, customs authorities, ports, terminals, Container Freight Stations (CFS), bonded facilities, warehouses, and local logistics providers
• Parties involved in preparing, arranging, verifying, or completing customs declarations, Importer Security Filings, importer registrations, customs bonds, regulatory filings, cargo-release procedures, or other import requirements
• Insurance providers, surveyors, inspection providers, loss adjusters, and claims administrators where transportation insurance or a claim applies
• Website hosting, e-commerce, information-technology, security, analytics, customer-support, email, communication, and other service providers
• Advertising and marketing service providers where permitted by applicable law and subject to applicable consent requirements
• Professional advisers, auditors, accountants, legal advisers, insurers, debt-recovery professionals, collection providers, and other professional service providers where reasonably necessary and legally permitted
• Payment providers, acquiring banks, issuing banks, card networks, financial institutions, dispute-resolution bodies, or other relevant parties where reasonably necessary to investigate, document, contest, or respond to a payment dispute, chargeback, payment reversal, fraud allegation, or transaction-related claim
• Legal representatives, courts, tribunals, arbitrators, enforcement professionals, collection professionals, or other competent parties where reasonably necessary to establish, exercise, defend, or enforce contractual or legal rights or recover amounts lawfully due
• Legal, regulatory, customs, tax, law-enforcement, judicial, or public authorities where disclosure is required or permitted by law or reasonably necessary to establish, exercise, or defend legal claims

BaliSouk may use independent or affiliated service providers to perform logistics, transportation coordination, administrative, technology, payment, fulfilment, compliance, recovery, professional, or other services connected with an order. Personal Data may be disclosed to such providers only to the extent reasonably necessary for the relevant service or other lawful purpose.

BaliSouk does not sell Personal Data for monetary consideration. Where applicable privacy law gives a broader legal meaning to the terms “sale” or “sharing,” BaliSouk will comply with any disclosure, consent, or opt-out requirements applicable to the relevant processing activity.

Payment Disputes, Chargebacks, Recovery and Legal Claims

BaliSouk may retain and use information reasonably necessary to establish the history, contractual basis, payment history, fulfilment, transportation, and performance of an order and to prevent or respond to fraud, complaints, payment disputes, bank recalls, payment reversals, chargebacks, insurance claims, contractual disputes, debt-recovery matters, or legal proceedings.

Such information may include order confirmations, quotations, invoices, evidence of acceptance of applicable policies, payment records, production records, Product photographs, videos, quality-control records, packing documentation, correspondence, emails, messages, Customer instructions, shipping documents, Bills of Lading, tracking or vessel information, customs communications, destination-agent communications, cargo-release information, delivery or collection notices, pre-shipment requests and responses, importer or broker information, storage or abandonment records, third-party invoices, and records concerning the Customer's instructions, actions, cooperation, non-cooperation, refusal, silence, payment conduct, or failure to complete applicable pre-shipment or destination procedures.

Where reasonably necessary and permitted by applicable law, BaliSouk may use such information to establish the validity of an order, demonstrate performance, respond to allegations or disputes, contest or respond to a chargeback or payment reversal, substantiate amounts lawfully due, document additional costs, preserve evidence, mitigate losses, recover amounts lawfully due, or establish, exercise, enforce, or defend contractual or legal rights.

Where reasonably necessary for these purposes, relevant information may be disclosed to payment providers, banks, acquiring institutions, issuing banks, card networks, financial institutions, insurers, professional advisers, collection providers, legal representatives, dispute-resolution bodies, courts, tribunals, regulators, enforcement professionals, or other parties responsible for investigating, administering, determining, enforcing, or resolving the applicable claim or dispute.

The fact that a Customer initiates a payment dispute, bank recall, chargeback, payment reversal, complaint, or legal claim does not require BaliSouk to delete or cease processing Personal Data that BaliSouk remains legally entitled or required to retain or process for fraud prevention, evidence preservation, contractual administration, dispute resolution, accounting, tax, customs, insurance, recovery, or the establishment, exercise, or defence of legal rights.

Preservation of Evidence

Where BaliSouk reasonably anticipates or becomes aware of a payment dispute, chargeback, contractual dispute, customs dispute, transportation claim, insurance claim, recovery matter, threatened proceeding, legal claim, or other dispute, BaliSouk may preserve relevant Personal Data and records for the period reasonably necessary to investigate, administer, resolve, establish, exercise, enforce, or defend the relevant rights or claims, subject to applicable law.

Such preservation may apply notwithstanding a deletion request where applicable law permits or requires continued retention for the establishment, exercise, or defence of legal claims, compliance with legal obligations, fraud prevention, or other lawful purposes.

Legal Bases for Processing

Depending on the applicable data-protection law and the relevant processing activity, BaliSouk may process Personal Data where processing is necessary to perform a contract with the Customer or take steps requested before entering into a contract; to comply with a legal obligation; for BaliSouk's legitimate interests or those of a third party where such interests are not overridden by applicable data-protection rights; for the establishment, exercise, or defence of legal claims where recognized by applicable law; or on the basis of consent where consent is required by applicable law.

Legitimate interests may include operating and protecting the business, administering orders, coordinating international transportation, administering pre-shipment and destination requirements, maintaining appropriate evidence concerning fulfilment and Customer instructions, preventing fraud, administering and defending payment disputes, maintaining transaction and shipping records, recovering amounts lawfully due, improving services, securing the website, protecting assets, mitigating losses, and establishing, exercising, enforcing, or defending legal claims.

International Data Transfers

Because BaliSouk operates internationally and ships Products worldwide from Indonesia, Personal Data may be transferred to and processed in countries other than the country in which the User resides.

These transfers may occur where necessary for e-commerce operations, payment processing, international transportation, pre-shipment procedures, customs clearance, importation, logistics, customer support, technology services, fraud prevention, dispute management, insurance, recovery, professional services, or legal compliance.

International freight transportation may involve multiple independent parties and jurisdictions, including Indonesia, transit countries, destination countries, carriers, freight forwarders, NVOCCs, logistics coordinators, customs brokers, destination agents, customs authorities, ports, terminals, warehouses, and other parties involved in the transportation or importation process.

Where applicable data-protection law requires specific safeguards for international transfers of Personal Data, BaliSouk will use appropriate safeguards or another legally permitted transfer mechanism as required by the applicable law.

Data Minimization

BaliSouk seeks to collect and process only Personal Data that is reasonably necessary, relevant, and proportionate for the applicable purpose.

Where identity documents, importer information, customs information, regulatory information, or other information is requested for a shipment, BaliSouk may limit the information requested or retained where the full document or full set of information is not reasonably necessary for the applicable transportation, customs, compliance, fraud-prevention, dispute-management, recovery, or legal purpose.

Data Retention

BaliSouk retains Personal Data for no longer than reasonably necessary for the purposes for which it was collected or subsequently lawfully processed, taking into account applicable legal, accounting, tax, customs, contractual, fraud-prevention, insurance, dispute-resolution, limitation-period, recovery, and recordkeeping requirements.

Order, payment, production, quality-control, shipping, customs, pre-shipment, correspondence, and transaction records may be retained after completion of an order where reasonably necessary to comply with legal obligations, maintain business and accounting records, respond to warranty or insurance matters, prevent fraud, administer payment disputes or chargebacks, recover amounts lawfully due, preserve evidence, or establish, exercise, enforce, or defend legal claims.

Where a dispute, chargeback, payment reversal, recovery action, insurance matter, investigation, threatened claim, or legal proceeding exists or may reasonably be anticipated, relevant records may be retained until the matter has been finally resolved and for any additional period reasonably necessary or required under applicable limitation, accounting, tax, regulatory, or legal requirements.

Identity documents, identification information, customs information, importer information, or similar Personal Data collected for transportation or regulatory purposes will not be retained longer than reasonably necessary for the applicable purpose, subject to any legal, customs, accounting, fraud-prevention, dispute-resolution, recovery, or legal-claim retention requirement.

Where Personal Data is no longer reasonably required and no legal or legitimate basis requires continued retention, it will be deleted, anonymized, or otherwise handled in accordance with applicable law.

Data Security

BaliSouk implements reasonable technical, organizational, and operational measures designed to protect Personal Data against unauthorized access, disclosure, alteration, loss, misuse, or destruction, taking into account the nature of the information and the circumstances of the processing.

Where identification documents, customs information, importer information, payment-dispute information, or other information of increased sensitivity is processed, BaliSouk seeks to limit access to persons and service providers who reasonably require such information for the relevant purpose.

However, no electronic transmission, information system, or storage method can be guaranteed to be completely secure, and BaliSouk cannot guarantee absolute security of information transmitted or stored electronically.

User Rights

Depending on the applicable jurisdiction, Users may have rights regarding their Personal Data, including the right to request access, correction, deletion, restriction of processing, objection to certain processing activities, or data portability, and the right to withdraw consent where processing is based on consent.

These rights may be subject to exceptions and limitations under applicable law. In particular, a deletion, restriction, or objection request does not necessarily require BaliSouk to delete, restrict, or cease processing information that it is legally required or otherwise lawfully entitled to retain or process, including information required for accounting, tax, customs, fraud-prevention, contractual administration, insurance, payment-dispute administration, chargeback defence, recovery, dispute-resolution, evidence preservation, or legal-claim purposes.

BaliSouk may request reasonable information necessary to verify the identity and authority of a person making a data-rights request before acting upon that request.

Requests relating to Personal Data rights may be submitted using the contact details below and will be handled in accordance with applicable law.

Cookies and Similar Technologies

The BaliSouk website may use cookies and similar technologies necessary for website functionality, account management, shopping-cart operation, checkout, security, fraud prevention, analytics, personalization, advertising, and measurement.

Where applicable law requires consent before non-essential cookies or similar technologies are used, such technologies will be subject to the applicable consent requirements and available preference controls.

Marketing Communications

Where permitted by applicable law, BaliSouk may use contact information to send marketing or promotional communications.

Where consent is required, such communications will be sent in accordance with the applicable consent requirements. Users may unsubscribe from marketing communications using the unsubscribe mechanism provided in the relevant communication or by contacting BaliSouk.

Unsubscribing from marketing communications does not prevent BaliSouk from sending transactional or service communications reasonably necessary for an existing order, payment, production, pre-shipment requirement, shipment, customs procedure, delivery, account, security matter, dispute, recovery matter, or legal obligation.

Minors

The BaliSouk website and services are not intended for minors. BaliSouk does not knowingly collect Personal Data from individuals under the age at which they may lawfully provide their own Personal Data for the relevant service under applicable law.

Relationship With Other BaliSouk Policies

This Privacy Policy concerns the collection and processing of Personal Data and should be read together with the BaliSouk Terms of Service, Shipping Policy, and Cancellation, Return and Refund Policy.

Those policies govern the contractual allocation of responsibilities concerning orders, payments, payment defaults, title and ownership of Products, international shipping, pre-shipment requirements, customs procedures, destination charges, ISF requirements where applicable, cargo collection, refusal, abandonment, payment disputes, cancellations, returns, and refunds. This Privacy Policy governs the processing of Personal Data necessary to administer, facilitate, document, evidence, enforce, and defend those activities and the resulting contractual relationship.

Nothing in this Privacy Policy alters the contractual allocation of payment, customs, import, ISF, destination-payment, cargo-release, collection, delivery, refusal, abandonment, cancellation, return, or refund responsibilities established under the BaliSouk Terms of Service, Shipping Policy, or Cancellation, Return and Refund Policy.

Business Transfers and Corporate Transactions

Where permitted by applicable law, Personal Data may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, restructuring, sale of assets, transfer of business, insolvency, or similar corporate transaction, subject to appropriate confidentiality, security, and data-protection requirements.

Severability and Mandatory Rights

If any provision of this Privacy Policy is determined to be invalid, unlawful, or unenforceable under applicable law, the remaining provisions shall continue to apply to the fullest extent permitted by law.

Nothing in this Privacy Policy is intended to exclude, restrict, or waive any data-protection right that cannot lawfully be excluded, restricted, or waived.

Updates to This Privacy Policy

BaliSouk reserves the right to update or modify this Privacy Policy to reflect changes in legal, regulatory, operational, logistics, payment, fraud-prevention, dispute-management, security, or technical requirements.

The version published on the website at the relevant time shall apply, subject to any additional notice or consent requirement imposed by applicable law where a material change affects the processing of Personal Data.

Contact Information

BaliSouk
Bali showroom and customer experience center
Jl. Prof. Moh Yamin No. 7
Renon Landmark, Sumerta Kedong
Denpasar Timur, 80226
Bali, Indonesia

Email: contact@balisouk.com
Phone / WhatsApp: +62 851 9015 5042