Return Policy

BaliSouk designs, sources, prepares, allocates, reserves, and creates premium handcrafted furniture and decor pieces specifically for each Customer order.

Because BaliSouk Products may be made to order, individually prepared, specifically sourced, customized, reserved, allocated, or produced in limited quantities, returns are not accepted once production, preparation, sourcing, customization, allocation, reservation, or logistics preparation has commenced, except where a return right cannot lawfully be excluded under applicable mandatory law.

Each Product may involve selected natural materials, handcrafted production, individual preparation, supplier commitments, production capacity, packing resources, and logistics arrangements specifically committed to the Customer’s order.

Return Conditions – All Countries Worldwide

- Return window: 0 days

- Returns accepted: No, except where required by applicable mandatory law

- Return shipping cost: Not applicable where returns are not accepted

This policy applies to all destinations worldwide, including the United States, Europe, the Middle East, Asia, Australia, and other international locations, subject always to any statutory rights that cannot lawfully be excluded or restricted.

Order Cancellations

Orders may be cancelled only where production, preparation, sourcing, customization, allocation, reservation, or logistics preparation has not yet commenced and BaliSouk expressly approves the cancellation in writing.

Preparation may begin shortly after order confirmation because materials, finished Products, supplier resources, production capacity, packing capacity, or logistics resources may be reserved or committed specifically for the Customer.

Once any production, preparation, sourcing, customization, allocation, reservation, or logistics preparation has commenced, the order becomes final and cannot ordinarily be cancelled, returned, exchanged, or refunded, subject only to rights that cannot lawfully be excluded under applicable mandatory law.

Title and Ownership of Products

Title to and ownership of the Products passes to the Customer upon BaliSouk’s receipt of full and cleared payment for the relevant Products.

From that time, the Customer is regarded as the owner of the Products even where the Products remain in sourcing, preparation, production, quality control, packing, storage, consolidation, or international transportation.

Transfer of ownership does not constitute physical delivery and does not create or restore a cancellation, return, exchange, or refund right that is not otherwise available under the BaliSouk Terms of Service, Shipping Policy, Cancellation, Return and Refund Policy, or applicable mandatory law.

Transfer of ownership also does not alter the Customer’s obligations concerning international transportation, customs clearance, import formalities, duties, taxes, destination charges, regulatory filings, cargo release, collection, or acceptance of delivery.

Pre-Shipment Requirements

Before Products are released for international transportation, the Customer may be required to provide information or documentation, appoint or communicate with a customs broker or other authorized representative, provide Consignee or importer information, complete applicable import or regulatory formalities, or settle charges that are required before shipment or cargo release.

BaliSouk may withhold release or dispatch of Products until information, documentation, confirmations, appointments, authorizations, formalities, or payments reasonably required from the Customer before shipment have been satisfactorily completed.

Where applicable, this may include importer registration, customs-broker arrangements, customs bonds, Importer Security Filing requirements, powers of attorney, importer identification information, Consignee information, or other pre-arrival or pre-shipment requirements.

A delay or withholding of dispatch resulting directly from the Customer’s failure, delay, refusal, silence, or inaction in completing such requirements does not, by itself, constitute cancellation, non-performance, non-delivery, or breach by BaliSouk and does not create a contractual entitlement to cancellation, return, refund, compensation, replacement, or chargeback, to the maximum extent permitted by applicable law and applicable payment-network rules.

No Returns for Change of Mind or Customer-Caused Issues

A Customer’s change of mind, subjective dissatisfaction, expectation mismatch, inability or unwillingness to complete import procedures, refusal to pay destination charges, failure to obtain customs clearance, failure to collect cargo, refusal to accept delivery, or abandonment of the shipment does not itself create a contractual right to return, cancellation, refund, replacement, or compensation.

A delay, customs hold, inspection, request for documentation, request for payment of destination charges, port delay, warehouse hold, cargo-release procedure, or other destination-country process does not by itself constitute non-delivery or grounds for return or refund.

International Shipping and Destination Obligations

BaliSouk Products are internationally shipped from Bali, Indonesia.

Unless expressly confirmed otherwise in writing for a specific order, the Product price and international shipping price do not include customs duties, import taxes, VAT, GST, customs brokerage fees, customs clearance fees, destination handling charges, port charges, terminal charges, deconsolidation charges, CFS charges, warehouse charges, storage charges, demurrage or detention where applicable, local handling charges, administrative charges, inspection charges, domestic transportation, final-mile transportation, local delivery services, or other destination-country charges.

Such charges remain for the Customer’s account where allocated to the Customer, Consignee, Importer, Importer of Record, receiver, owner, or other importing party under the applicable BaliSouk policies or applicable law.

Failure or refusal by the Customer to complete customs or import formalities, provide required documentation, appoint a required representative, pay applicable destination charges, obtain cargo release, collect the shipment, or accept delivery does not itself create a right to return or refund.

United States Shipments and ISF

For ocean freight shipments to the United States that are subject to Importer Security Filing requirements, the party qualifying as the ISF Importer under applicable United States law is responsible for ensuring that the required filing is completed accurately and within the applicable deadline.

Where the Customer qualifies as the ISF Importer, the Customer is responsible for arranging the required filing directly where legally permitted or through an authorized customs broker or filing agent.

Unless BaliSouk expressly agrees otherwise in a separate written agreement, BaliSouk does not act as ISF Importer, Importer of Record, customs broker, or filing agent.

Failure by the Customer or its appointed representative to complete an applicable ISF obligation does not itself create a contractual right to cancellation, return, refund, replacement, or compensation from BaliSouk.

Failure or Refusal to Take Delivery

Once Products have been dispatched, the Customer remains responsible for completing the customs, import, documentation, payment, cargo-release, collection, and delivery obligations applicable to the shipment.

Failure or refusal to communicate with BaliSouk, a carrier, freight forwarder, customs broker, destination agent, customs authority, port, terminal, warehouse, or another party involved in transportation does not constitute cancellation or return of the order.

Failure or refusal to provide required documentation, complete import formalities, pay applicable charges, obtain cargo release, collect the Products, or accept delivery does not, by itself, constitute non-delivery attributable to BaliSouk or grounds for return or refund.

Abandoned, Refused, Unclaimed or Undeliverable Cargo

Cargo may be treated as refused, unclaimed, abandoned, uncleared, or undeliverable where the Customer fails or refuses to complete required import formalities, provide documentation, pay applicable charges, respond to relevant communications, obtain cargo release, collect the cargo, or accept delivery.

Subject to applicable law and transportation conditions, carriers, freight forwarders, destination agents, customs authorities, ports, terminals, warehouses, CFS operators, or other competent parties may store, hold, return, re-route, dispose of, destroy, sell, auction, or otherwise deal with such cargo.

Such circumstances do not create a contractual right to return, cancellation, refund, replacement, or compensation from BaliSouk where they result directly from the Customer’s failure or refusal to fulfil obligations allocated to the Customer.

Abandonment of cargo does not itself cancel the underlying purchase or extinguish any payment, reimbursement, or other obligation that has already arisen.

Exceptional Situations

A refund or other remedy may be considered only in limited circumstances, including:

- BaliSouk expressly approves cancellation before production, preparation, sourcing, customization, allocation, reservation, or logistics preparation has commenced

- BaliSouk determines that it is unable to fulfil the order

- Objective and verifiable evidence establishes that the Products have been permanently lost during international transportation

- A verified issue directly attributable to BaliSouk gives rise to a remedy under the applicable BaliSouk policies or mandatory law

A shipment is not considered permanently lost or undelivered solely because it is delayed, in transit, awaiting transshipment, awaiting customs clearance, subject to inspection, awaiting documentation, awaiting payment of destination charges, held at a port, terminal, CFS, warehouse, or other logistics facility, or awaiting action by the Customer.

Where a genuine logistics incident is alleged, the applicable remedy will be assessed after the status and circumstances of the shipment have been reasonably established, taking into account applicable transportation insurance, carrier liability, the BaliSouk Terms of Service, and mandatory legal rights.

Shipping and Logistics Charges

To the maximum extent permitted by applicable law, shipping, freight, packing, crating, export documentation, fumigation, inspection, insurance, handling, logistics, customs-related third-party costs, and other services already performed or incurred in connection with an order are non-refundable once performed or incurred.

Where an exceptional refund is required or expressly approved, BaliSouk may, to the extent permitted by applicable law, exclude reasonable non-recoverable costs for services already performed or expenses already incurred specifically for the order.

Exclusive BaliSouk Creations and Natural Variations

BaliSouk Products are individually created using premium natural materials and artisanal production methods.

Reasonable variations in shape, proportions, dimensions, color tones, textures, grain, weaving, stone patterns, finishing details, and overall appearance may naturally occur.

Such variations are inherent to handcrafted production and natural materials and, to the maximum extent permitted by applicable law, do not by themselves constitute defects, faults, misrepresentation, or non-conformity.

Product images, lifestyle visuals, renders, studio photographs, videos, and staging elements are provided for illustrative and presentation purposes. Actual Products may reasonably differ because of natural material uniqueness, handcrafted production, lighting conditions, photography, screen settings, viewing angles, and individual finishing.

Reasonable variations inherent to handcrafted production or natural materials do not by themselves constitute valid grounds for cancellation, return, refund, replacement, compensation, dispute, or chargeback.

Chargebacks and Payment Disputes

Nothing in this Return Policy restricts any right that cannot lawfully be excluded under applicable law or applicable payment-network rules.

However, circumstances resulting directly from the Customer’s failure or refusal to fulfil pre-shipment, customs, import, ISF where applicable, documentation, payment, cargo-release, collection, or delivery obligations do not, by themselves, constitute non-delivery or failure by BaliSouk.

A payment dispute or chargeback does not itself cancel the Customer’s contractual obligations under the order or determine whether BaliSouk has complied with its obligations.

In the event of a payment dispute or chargeback, BaliSouk may provide relevant evidence to payment providers, acquiring banks, issuing banks, card networks, insurers, dispute-resolution bodies, or other relevant parties, including policy acceptance records, payment records, production records, photographs, quality-control documentation, correspondence, shipping documents, Bills of Lading, carrier information, tracking or vessel information, customs communications, destination-agent communications, pre-shipment requests, cargo-release information, and records concerning the Customer’s actions, instructions, cooperation, non-cooperation, or failure to complete applicable procedures.

Seller Information

BaliSouk is the seller of the Products offered through the BaliSouk website.

BaliSouk manages the commercial relationship with the Customer and coordinates the sourcing, preparation, production, quality control, packing, and international transportation arrangements applicable to the order.

International transportation may involve independent or affiliated logistics coordinators, freight forwarders, carriers, NVOCCs, customs brokers, destination agents, exporters, warehouses, and other service providers.

The identification of BaliSouk, the Customer, an appointed logistics provider, freight forwarder, carrier, exporter, or another party on a commercial or transportation document does not, as between BaliSouk and the Customer, alter the contractual allocation of customs, import, tax, ISF, brokerage, destination-payment, cargo-release, collection, delivery, cancellation, return, or refund obligations established by the applicable BaliSouk policies or applicable law.

Relationship With BaliSouk Policies

This Return Policy should be read together with the BaliSouk Terms of Service, Shipping Policy, Cancellation, Return and Refund Policy, Privacy Policy, and other applicable order information.

Those policies contain the detailed contractual provisions governing made-to-order Products, title and ownership, cancellations, returns, refunds, pre-shipment requirements, international transportation, customs and import obligations, destination charges, ISF requirements where applicable, failure or refusal to take delivery, abandoned cargo, additional charges, payment disputes, and Customer responsibilities.

Where a more detailed provision concerning a particular subject appears in the applicable BaliSouk policies, that provision forms part of the contractual relationship governing the order.

Mandatory Legal Rights

Nothing in this Return Policy is intended to exclude, restrict, or waive any statutory consumer protection, remedy, liability, payment-network right, or other right that cannot lawfully be excluded, restricted, or waived under applicable law.

Contact

For any questions regarding your order or this Return Policy, please contact us at:
contact@balisouk.com