Return Policy
BaliSouk designs and produces handcrafted furniture and home décor made exclusively to order.
Due to the handcrafted and made-to-order nature of our creations, returns are not accepted in any country, including the United States, once production has started.
Each piece is created specifically for the customer, using selected materials and traditional production techniques. As a result, returned items cannot be resold or reused.
Return Conditions – All Countries (Worldwide)
- Return window: 0 days
- Returns accepted: No
- Return shipping cost: Not applicable
This policy applies to all destinations worldwide, including but not limited to the United States, Europe, the Middle East, Asia, Australia, and other international locations.
Order Cancellations
Orders may be cancelled only before production begins.
Once production has started, cancellations, returns, and refunds are no longer possible, as materials and labor have already been allocated.
Exceptional Situations
A refund may be issued solely in the following exceptional cases:
- The order cannot be fulfilled and is cancelled by BaliSouk
- The item is confirmed as lost during international shipping
- A proven production issue is acknowledged by BaliSouk
In such cases, refunds are processed at BaliSouk’s discretion and issued to the original payment method.
Seller Information
BaliSouk is the direct seller of all products offered on this website.
All products are designed, produced, sold, and shipped directly by BaliSouk.
No third-party sellers or marketplaces are involved.
Contact
For any questions regarding your order or this return policy, please contact us at:
contact@balisouk.com
"I couldn't be happier with the pieces I ordered from BaliSouk! The quality is truly exceptional—each item feels like a one-of-a-kind treasure straight from Bali. You can tell it's all handcrafted with so much care. My living room has never felt more special!"
—Kathy Smith
"BaliSouk’s customer service is amazing! I had a few questions about my order, and they were so quick to respond and super helpful. They made the whole process feel easy and personal. It's clear they really care about their customers—I'll definitely be shopping here again!"
—Hanz Merbernergtz
"I was so impressed with how fast my BaliSouk order arrived! I thought shipping from Bali would take forever, but my package was here in no time. Everything was beautifully packed, and the entire experience was so smooth. Guys don't hesitate! Highly recommend!"
—João Neves