FAQ - Top Informations about Balinese Furniture & Decoration
What is BaliSouk?
BaliSouk is a premium online destination dedicated to handcrafted furniture and home décor inspired by Balinese design.
All products are created in collaboration with certified artisan partners in Bali and sold directly by BaliSouk. From design and production to payment, shipping, and customer support, the entire customer experience is managed by BaliSouk.
What types of products are available on BaliSouk?
BaliSouk offers a curated selection of handcrafted items, including:
- Indoor and outdoor furniture
- Decorative objects and sculptures
- Home accessories
- Lighting fixtures
- Textiles and rugs
Each piece is designed to reflect Balinese craftsmanship, natural materials, and timeless aesthetics.
Are all products handmade?
Yes. All BaliSouk products are handcrafted by skilled artisans in Bali using traditional techniques and natural materials. Each piece is produced individually or in small batches.
Are the materials used sustainable?
Yes. We prioritize the use of responsibly sourced and eco-conscious materials such as teak wood, rattan, bamboo, and natural fibers whenever possible.
Do you ship internationally?
Yes. BaliSouk offers international shipping to most destinations worldwide.
Delivery timelines vary depending on product type, destination, and logistics method. Estimated delivery times are provided before checkout.
How can I place an order?
Placing an order is simple:
- Browse our collections and select your items
- Add them to your cart
- Proceed to checkout and enter your shipping details
- Choose your payment method
- Complete your order
You will receive an order confirmation by email.
What payment methods do you accept?
We accept secure online payments, including:
- Major credit and debit cards (Visa, Mastercard, etc.)
- Bank transfers (where applicable)
All transactions are encrypted and processed securely.
How is product quality ensured?
Each item undergoes quality checks throughout the production process. BaliSouk works closely with its production partners to ensure consistency, durability, and high craftsmanship standards.
Can I track my order?
Yes. Once your order is shipped, you will receive tracking information to follow the delivery progress when applicable.
What is your cancellation, return, and refund policy?
All BaliSouk products are handcrafted and made to order.
- Orders may be canceled only before production begins
- Once production has started, cancellations and returns are not possible
- Returns are not accepted under any circumstances
- Return window (including the United States): 0 days
Refunds are issued only in exceptional cases, such as non-delivery due to a verified logistics issue, in accordance with our Cancellation & Refund Policy.
Do you offer custom-made products?
Yes. BaliSouk offers custom-made furniture and décor solutions for both individuals and professional clients. Custom orders are produced upon request and are non-refundable.
Do you offer discounts for bulk or professional orders?
Yes. We offer tailored pricing for bulk orders, hospitality projects, and professional clients. Please contact our team to discuss your needs.
Do you use eco-friendly packaging?
Yes. Whenever possible, we use responsible and protective packaging to minimize environmental impact while ensuring product safety during transport.
How can I contact customer support?
Our team is available to assist you with any questions:
Email: contact@balisouk.com
Phone / WhatsApp: +62 851-9015-5042
Live chat: Available on our website during business hours