Shipping policy

Last updated: January 8, 2026

This Shipping Policy governs the preparation, release, shipment, international transportation, documentation, tracking, customs-related responsibilities, import formalities, destination-country procedures, cargo release, collection, delivery obligations, payment-related consequences affecting shipment, refusal or failure to take delivery, abandoned or unclaimed cargo, additional logistics costs, and all other shipping and logistics conditions applicable to orders placed with BaliSouk.

By placing an order through the BaliSouk website, the Customer acknowledges having read, understood, and accepted this Shipping Policy as an integral and binding part of the contract of sale with BaliSouk. The Customer specifically acknowledges the provisions concerning international shipping, customs and import formalities, destination-country charges, consignee and importer responsibilities, Importer Security Filing (ISF) requirements where applicable, pre-shipment requirements, collection and acceptance of cargo, failure or refusal to take delivery, abandoned or unclaimed cargo, storage and additional charges, payment disputes or reversals, reimbursement obligations, and the role and authority of third-party logistics providers.

This Shipping Policy must be read together with the BaliSouk Terms of Service, Refund Policy, order confirmation, invoice, and any specific written terms expressly agreed by BaliSouk for the relevant order. In the event of any inconsistency, mandatory provisions of applicable law shall prevail to the extent that they cannot lawfully be excluded or modified by contract.

Order preparation

All orders are reviewed and prepared by the BaliSouk team following successful payment confirmation and in accordance with the specifications applicable to the relevant order.

Order preparation time generally ranges from two to twenty business days for available or standard items and may be longer for made-to-order, customized, bespoke, oversized, project-based, or otherwise specially produced Products. Any production or preparation timeframe communicated by BaliSouk is indicative unless expressly guaranteed in writing.

Furniture and handcrafted Products may require production, finishing, quality control, treatment, packing, crating, consolidation, export documentation, and other preparation before release for international transportation.

Title and ownership of Products

Subject to any mandatory provision of applicable law, title to and ownership of Products shall pass to the Customer upon BaliSouk's receipt of full and cleared payment for the relevant Products.

From that time, the Customer shall be regarded, as between BaliSouk and the Customer, as the owner of the Products, notwithstanding that the Products may remain in sourcing, production, preparation, quality control, packing, storage, consolidation, export processing, international transportation, customs processing, destination storage, or another stage of the logistics process.

The transfer of title and ownership does not constitute physical delivery and does not extinguish or modify any obligation concerning outstanding amounts, international transportation, customs clearance, import formalities, duties, taxes, destination charges, regulatory filings, cargo release, collection, acceptance of delivery, reimbursement of costs, or other obligations allocated to the Customer under the contract.

Title and ownership are distinct from risk of loss or damage during transportation. Transportation risk, carrier liability, insurance coverage, and responsibility for loss or damage shall be determined separately in accordance with the applicable contractual terms, transportation arrangements, insurance conditions, and mandatory law.

Shipping origin

Products sold by BaliSouk are shipped internationally from Bali, Indonesia, unless expressly stated otherwise in writing for a particular order.

BaliSouk does not represent that Products are dispatched from a warehouse situated in the Customer's country of residence or destination country. By placing an order, the Customer acknowledges that the Products are internationally supplied and transported from Indonesia and may consequently be subject to customs, import, regulatory, port, terminal, brokerage, clearance, tax, and destination-country procedures.

Worldwide shipping

BaliSouk provides worldwide international shipping from Bali to destinations served by its international freight and logistics network, subject to applicable carrier availability, governmental restrictions, sanctions, customs regulations, operational limitations, and destination-country requirements.

Where transportation insurance forms part of the shipping arrangement, such insurance remains subject to the terms, conditions, limitations, exclusions, deductibles, claim procedures, and coverage limits of the applicable insurance policy or carrier arrangement.

Shipping methods

Shipping methods are determined according to the characteristics of each order, including dimensions, weight, volume, quantity, packaging requirements, fragility, destination, available routes, carrier requirements, and operational considerations.

Depending on the order, Products may be transported by sea, air, road, multimodal transportation, consolidated freight, dedicated container, or another appropriate method.

BaliSouk may select or change carriers, freight forwarders, NVOCCs, consolidators, agents, routes, ports, terminals, transshipment points, warehouses, or other logistics providers where reasonably necessary for execution of the shipment.

The shipping method selected or arranged for an order is intended to facilitate international transportation and does not constitute a guarantee of any particular vessel, carrier, route, transshipment point, arrival date, or transit duration.

Estimated shipping and transit timelines

Any shipping, sailing, transit, arrival, customs clearance, release, or delivery timeframe communicated by BaliSouk is an estimate only unless expressly guaranteed in a separate written agreement.

International transit may vary substantially according to destination, transportation method, carrier schedules, routing, transshipment, port operations, customs procedures, inspections, geopolitical circumstances, weather, congestion, strikes, regulatory measures, force majeure events, destination-country procedures, and other circumstances beyond BaliSouk's reasonable control.

A delay occurring after Products have been duly released into the international transportation process shall not, by itself, constitute non-performance, non-delivery, cancellation, or grounds for refund, subject always to any mandatory rights that cannot lawfully be excluded.

Shipping fees

Shipping fees are calculated according to logistical criteria including dimensions, weight, volume, packing and crating requirements, shipping method, destination, route, carrier availability, and destination country.

The international shipping amount applicable to an order is displayed at checkout where automated calculation is available or separately quoted or confirmed where a custom shipping quotation is required.

The shipping amount paid to BaliSouk covers the international transportation services expressly included in the applicable order or shipping arrangement from Bali, together with packing, export preparation, and transportation insurance where applicable.

Payment of an international shipping amount to BaliSouk must not be interpreted as payment of every cost that may arise in the destination country or throughout the entire import, customs clearance, release, collection, domestic transportation, or final-delivery process.

What shipping fees do not include

Unless expressly and specifically confirmed otherwise in writing by BaliSouk for the relevant order, international shipping fees paid to BaliSouk do not include customs duties, import taxes, VAT, GST, customs brokerage fees, customs clearance fees, destination-country charges, destination handling charges, port charges, terminal charges, deconsolidation charges, CFS charges, warehouse charges, storage charges, demurrage, detention, local handling charges, administrative charges, inspection charges, customs examinations, bonds, permits, registrations, domestic transportation, final-mile transportation, local delivery services, or other amounts imposed, assessed, invoiced, or required by customs authorities, carriers, freight forwarders, customs brokers, destination agents, ports, terminals, warehouses, logistics providers, governmental authorities, or other third parties.

Such amounts may vary according to destination country, port, terminal, shipment type, carrier, transportation method, customs classification, cargo value, volume, weight, shipment configuration, local regulation, local procedure, storage duration, and actions or omissions of the Customer.

Unless expressly agreed otherwise in writing by BaliSouk, all such destination-country amounts remain for the Customer's account.

Estimates of duties, taxes and destination charges

Any estimate, indication, illustration, historical example, preliminary calculation, or informal information provided by BaliSouk concerning customs duties, taxes, brokerage fees, destination charges, storage, handling, clearance, transportation, or other third-party costs is provided for informational purposes only unless BaliSouk expressly guarantees a specific amount in writing.

Actual amounts may differ materially from estimates and may be determined independently by governmental authorities, customs authorities, carriers, brokers, ports, terminals, warehouses, destination agents, or other third parties according to the circumstances applicable when the shipment is processed.

No estimate or previous shipment example shall constitute a contractual cap on charges independently imposed or calculated by third parties.

Destination-country charges and customs release

Additional destination-country charges may become payable before cargo can be cleared, released, collected, transferred, delivered, or transported onward within the destination country.

The Customer expressly acknowledges that payment of the purchase price and international shipping amount to BaliSouk does not mean that customs duties, import taxes, destination charges, customs brokerage, local handling, storage, domestic transportation, or other destination-country costs have been prepaid.

The Customer is responsible for settling all applicable duties, taxes, customs clearance fees, brokerage fees, local charges, port or terminal charges, CFS or warehouse charges, storage charges, handling charges, regulatory charges, and other destination-country amounts allocated to the Consignee, Importer, owner, purchaser, or receiver under the applicable arrangements or law.

Where a Bill of Lading, Sea Waybill, arrival notice, freight document, customs document, destination notice, invoice, or other logistics document identifies charges as being payable at destination or for the Consignee's account, the Customer acknowledges that such amounts may be payable by the Customer in its capacity as Consignee, Importer, receiver, owner, or purchaser of the cargo.

Customer as Consignee and Importer

Where the Customer is identified or legally treated as Consignee, Importer, Importer of Record, receiver, purchaser, owner of the goods, or another importing party, the Customer assumes the responsibilities associated with that capacity under applicable law and the contractual allocation of responsibilities.

The Customer is responsible for determining and complying with import requirements applicable to the Products, including registrations, permits, declarations, customs formalities, identification numbers, bonds, licenses, documentation, brokerage arrangements, duties, taxes, regulatory filings, and other destination-country requirements.

Unless expressly agreed otherwise by BaliSouk in a separate written instrument, BaliSouk does not undertake to act as Importer of Record, customs declarant, customs broker, ISF Importer, destination consignee, substitute importer, or fiscal representative on behalf of the Customer.

The Customer's failure, refusal, delay, silence, inaction, non-cooperation, payment dispute, payment reversal, refusal of cargo, or abandonment does not constitute authorization for BaliSouk to assume obligations allocated to the Customer and does not transfer such obligations to BaliSouk.

United States shipments – Importer Security Filing (ISF)

For ocean freight shipments to the United States subject to Importer Security Filing requirements, the party qualifying as the ISF Importer under applicable United States law is responsible for ensuring that the required filing is completed accurately and within the applicable statutory deadline.

Where the Customer qualifies as purchaser, owner, Consignee, Importer of Record, or other ISF Importer under applicable regulations, the Customer is responsible for arranging the required ISF filing directly where permitted or through an authorized customs broker or filing agent.

The Customer is responsible for obtaining or arranging any customs broker, power of attorney, customs bond, importer identification number, registration, or other requirement necessary for filing and importation.

BaliSouk may provide commercial or shipping information reasonably available to it and may facilitate contact with logistics providers or customs professionals. Such assistance does not make BaliSouk the ISF Importer, Importer of Record, customs broker, filing agent, or guarantor of the Customer's compliance.

Any penalty, liquidated damages claim, customs hold, examination, delay, storage, additional transportation cost, administrative cost, or other consequence resulting from failure, refusal, delay, inaccuracy, or omission by the Customer or its appointed representative in satisfying an applicable import requirement shall, as between BaliSouk and the Customer and to the fullest extent permitted by law, remain the responsibility of the Customer where that requirement was allocated to the Customer.

Pre-shipment requirements and Customer cooperation

Before Products are released for international transportation, BaliSouk may require the Customer to provide information or documentation, appoint or communicate with a customs broker or authorized representative, complete import or regulatory formalities, provide information required for transportation documentation, settle outstanding contractual amounts, and satisfy other reasonable pre-shipment requirements.

The Customer shall cooperate promptly with reasonable requests necessary for transportation or importation made by BaliSouk or by an authorized logistics provider acting within its operational scope.

BaliSouk may withhold release or dispatch until information, documentation, formalities, confirmations, authorizations, outstanding payments, or other requirements reasonably necessary for shipment have been satisfactorily completed.

Any delay resulting directly from the Customer's failure, refusal, silence, delay, payment default, or non-cooperation shall not, by itself, constitute cancellation, non-performance, non-delivery, or breach by BaliSouk and shall not automatically create an entitlement to refund, return, replacement, compensation, or payment reversal.

Reasonable and properly documented storage, handling, re-packing, re-booking, amendment, cancellation, warehouse, administrative, or other additional costs caused by such failure or refusal may be charged to or recovered from the Customer to the fullest extent permitted by applicable law.

Right to withhold release before dispatch

To the fullest extent permitted by applicable law, BaliSouk may withhold release of Products that remain within BaliSouk's possession or control where amounts properly due in connection with the relevant order remain unpaid or where mandatory pre-shipment requirements allocated to the Customer remain incomplete.

Such withholding shall not transfer ownership of the Products back to BaliSouk, constitute cancellation of the order, acceptance of a refund request, or waiver of any outstanding payment obligation.

Reasonable storage, handling, warehousing, administrative, re-booking, or other costs may continue to accrue during such period where properly incurred and legally recoverable.

Customer responsibilities after dispatch

Following dispatch, the Customer must provide accurate contact and consignee information, monitor relevant communications, complete required import and customs procedures, provide legally required documentation, pay applicable destination-country charges, obtain cargo release, arrange collection or onward transportation where required, and take all reasonable steps necessary to accept or take possession of the shipment.

Failure to perform such obligations may result in customs holds, non-release, storage, demurrage, detention, handling charges, warehouse charges, administrative costs, re-routing, return-to-origin, disposal, destruction, sale, auction, abandonment, or other consequences.

Customer contact details and shipment communications

The Customer is responsible for providing and maintaining accurate email, telephone, shipping, consignee, billing, and other contact information throughout the preparation, transportation, customs clearance, collection, and delivery process.

BaliSouk and authorized logistics providers may use the contact details supplied with the order, subsequently confirmed by the Customer, or otherwise legitimately provided for shipment administration and operational communications.

The Customer is responsible for monitoring such communication channels and for promptly notifying BaliSouk of any change in contact information.

Subject to applicable law, records of emails, messages, notices, carrier communications, logistics-provider communications, delivery records, electronic correspondence, and other records may be retained and relied upon as evidence of communications made in connection with the order.

Customer non-response

Where action by the Customer is reasonably required to prevent delay, storage, non-release, customs consequences, regulatory consequences, or other additional costs, the Customer shall respond within the timeframe reasonably specified in the relevant communication or, where no timeframe is specified, without unreasonable delay having regard to the circumstances and urgency of the shipment.

The Customer's silence does not constitute acceptance by BaliSouk of cancellation, refund, return, payment reversal, or abandonment and does not transfer the Customer's responsibilities to BaliSouk.

Reasonable and properly documented costs directly resulting from the Customer's failure to respond within a required operational timeframe may remain recoverable from the Customer to the extent permitted by applicable law.

Conflicting, unclear or changing Customer instructions

Where the Customer provides instructions that are incomplete, ambiguous, inconsistent with previous instructions, contradictory, subsequently withdrawn, or subsequently changed, BaliSouk and its logistics providers may suspend any action reasonably requiring clarification until clear written instructions are received.

The Customer remains responsible, to the fullest extent permitted by applicable law, for reasonable and properly documented storage, amendment, re-booking, handling, administrative, transportation, or other additional costs directly caused by the Customer's conflicting, unclear, withdrawn, or changed instructions.

BaliSouk shall not be responsible for consequences directly resulting from a logistics provider acting reasonably upon the Customer's latest clear operational instruction before receiving notice of a subsequent change, subject to applicable law.

Failure or refusal to take delivery

Once Products have been dispatched, the Customer remains responsible for completing those import, customs, payment, release, collection, and delivery procedures allocated to the Customer.

Refusal or failure to communicate with BaliSouk or an operational logistics provider does not constitute cancellation of the order.

Refusal or failure to pay destination-country charges, complete import formalities, provide required documentation, appoint a broker where required, obtain customs release, collect the cargo, accept delivery, or otherwise take possession does not, by itself, constitute cancellation, rejection accepted by BaliSouk, authorized return, refund, or non-performance by BaliSouk.

A Customer may not unilaterally create a right of return, cancellation, refund, reimbursement, or contractual termination merely by refusing cargo, declining delivery, failing to clear the Products, instructing a logistics provider not to deliver, or communicating an intention to abandon the shipment.

The Customer shall remain responsible, to the fullest extent permitted by applicable law, for reasonable and properly incurred costs resulting from such failure or refusal, including storage, handling, warehousing, CFS charges, demurrage, detention, customs charges, administrative charges, re-routing, return-to-origin, disposal, destruction, sale, abandonment, legal recovery, or other associated costs.

No unauthorized return or re-routing

Except where required by applicable law or by an authority having jurisdiction, the Customer shall not instruct a carrier, freight forwarder, destination agent, customs broker, warehouse, terminal, or other logistics provider to return, re-route, redirect, dispose of, abandon, transfer, or otherwise materially alter the disposition of the cargo for the purpose of modifying or terminating the underlying commercial transaction without BaliSouk's prior written agreement.

Any unauthorized instruction given by the Customer shall be at the Customer's own risk and shall not constitute an authorized return, cancellation, refund, settlement, waiver, or contractual amendment by BaliSouk.

Reasonable and properly documented costs resulting directly from such unauthorized instruction may be recoverable from the Customer to the fullest extent permitted by applicable law.

Abandoned, refused, unclaimed or undeliverable cargo

A shipment may be treated by the relevant carrier, freight forwarder, authority, destination agent, terminal, warehouse, CFS operator, or other competent party as refused, unclaimed, abandoned, or undeliverable where the Customer fails or refuses to complete import formalities, provide required documentation, pay applicable destination charges, respond to communications, obtain customs release, collect cargo, accept delivery, or otherwise prevents completion of destination procedures.

Abandonment, whether expressly declared by the Customer or resulting from conduct, silence, failure to act, refusal to clear, refusal to pay, refusal to collect, or other circumstances, shall not by itself constitute an agreed cancellation of the underlying sale or an entitlement to refund.

Subject to applicable law and transportation conditions, abandoned, refused, unclaimed, or undeliverable cargo may be stored, held, re-routed, returned, transferred, sold, auctioned, disposed of, destroyed, or otherwise dealt with by the relevant carrier, authority, logistics provider, terminal, warehouse, or other competent party.

BaliSouk does not control decisions independently made by carriers, governmental authorities, customs authorities, freight forwarders, destination agents, terminals, CFS operators, warehouses, or other third parties.

The Customer remains responsible, to the fullest extent permitted by applicable law, for reasonable and properly documented charges arising from refusal, non-collection, non-clearance, abandonment, or other Customer default, notwithstanding that the Products may ultimately be stored, returned, sold, disposed of, destroyed, or otherwise cease to be available for delivery.

The occurrence of abandonment, sale, destruction, disposal, return, or other disposition of the cargo shall not automatically extinguish outstanding payment, reimbursement, indemnification, interest, recovery-cost, or other obligations that have accrued or which by their nature survive such event.

Continuing accrual of third-party charges

The Customer acknowledges that storage, demurrage, detention, warehousing, handling, administrative, port, terminal, customs, brokerage, CFS, and other third-party charges may accrue on a daily, weekly, periodic, transactional, or event-based basis while cargo remains unresolved, uncleared, uncollected, refused, held, abandoned, or otherwise pending.

Notification of an existing amount, quotation, estimate, statement, invoice, or accrued charge does not constitute a cap on subsequent charges.

Additional amounts may continue to accrue until the relevant cargo situation is cleared, collected, delivered, returned, disposed of, abandoned, sold, destroyed, or otherwise finally resolved.

Disposition proceeds and outstanding amounts

Where abandoned, refused, unclaimed, or undeliverable cargo is lawfully sold, auctioned, realized, or otherwise disposed of by a carrier, warehouse, authority, terminal, logistics provider, or other competent party, any net proceeds actually credited against charges or actually received for the Customer's account shall be taken into account where required by applicable law when determining the remaining amount properly due.

The existence of such proceeds does not automatically extinguish any remaining principal balance, storage charges, handling charges, abandonment costs, transportation costs, interest, recovery costs, or other amounts properly due.

Payment disputes, payment reversals and continuing contractual obligations

The initiation of a payment dispute, card dispute, chargeback, payment reversal, payment recall, bank reversal, payment cancellation request, payment processor dispute, or similar procedure does not, by itself, constitute cancellation of the contract of sale, acceptance by BaliSouk of a return or refund, rescission of the transaction, release of the Customer from its contractual obligations, or waiver by BaliSouk of any right or remedy.

Where a payment previously made to BaliSouk is subsequently reversed, withheld, recalled, disputed, charged back, cancelled, or otherwise withdrawn, BaliSouk expressly reserves all rights available under the contract and applicable law in relation to any underlying amount that remains lawfully due.

Where Products have been produced, prepared, packed, released, dispatched, transported, stored, or otherwise processed in performance of the Customer's order, a subsequent payment dispute or reversal shall not, by itself, undo the services, manufacturing, preparation, transportation, or other contractual performance already undertaken.

Subject to applicable law and the outcome of any valid dispute concerning the underlying transaction, the Customer may remain liable for the principal contractual amount lawfully due together with any additional properly incurred and recoverable amounts arising from the Customer's subsequent refusal, non-cooperation, non-payment, failure to clear, failure to collect, abandonment, or other contractual default.

Nothing in this section prevents a Customer from exercising any payment-dispute or statutory right lawfully available to that Customer. The exercise of such a procedure does not, however, by itself determine or extinguish the parties' underlying contractual rights and obligations.

Suspension following payment failure or payment reversal

Where an amount due in connection with an order is unpaid, reversed, recalled, charged back, subject to a payment dispute, or otherwise no longer available to BaliSouk, BaliSouk may, to the fullest extent permitted by applicable law, suspend production, release, packing, dispatch, documentation, transportation instructions, or other performance reasonably affected by that payment issue pending resolution.

Such suspension shall not constitute cancellation, acceptance of a refund request, waiver, or release of any amount otherwise properly due.

Reasonable storage, handling, administrative, re-booking, warehouse, transportation, or other costs may continue to accrue during such suspension where properly incurred and legally recoverable.

Outstanding principal amounts and additional charges

Where any principal purchase price, shipping amount, reimbursement, destination-related amount advanced by BaliSouk, or other amount properly payable to BaliSouk remains unpaid, reversed, recalled, charged back, or otherwise outstanding, BaliSouk reserves the right to demand payment of all amounts lawfully due.

Where BaliSouk is itself required to settle charges that were contractually or legally allocated to the Customer, including storage, handling, warehousing, CFS, demurrage, detention, customs, administrative, re-routing, return, disposal, destruction, abandonment, carrier, broker, terminal, or other logistics charges, such amounts may, to the fullest extent permitted by applicable law, be added to the Customer's outstanding account and recovered from the Customer.

The fact that BaliSouk elects, whether voluntarily or in order to mitigate loss, protect cargo, comply with a carrier requirement, prevent further accumulation of costs, or otherwise manage an unresolved shipment, to advance or settle an amount owed to a third-party logistics provider shall not constitute an assumption by BaliSouk of the underlying Customer obligation.

Any such payment by BaliSouk may constitute an amount recoverable from the Customer where permitted by the contract and applicable law.

Disputed charges and undisputed obligations

A dispute concerning a particular destination charge, logistics charge, customs amount, administrative expense, shipping component, or other element of the transaction does not, by itself, suspend, cancel, extinguish, invalidate, or reverse other contractual obligations that are not themselves legitimately disputed.

The Customer remains responsible for timely performance of all undisputed obligations while any genuinely disputed amount is being reviewed, subject to applicable law.

No set-off, deduction or withholding

Except where prohibited by applicable law, amounts properly due to BaliSouk under the Customer's order, this Shipping Policy, the Refund Policy, or the Terms of Service shall be paid without unauthorized deduction, set-off, counterclaim, withholding, or reduction.

A dispute concerning one charge, service, shipment component, destination expense, or other matter does not, by itself, entitle the Customer to withhold, deduct, offset, or reverse payment of a separate amount that is otherwise properly due.

Nothing in this provision limits any non-waivable right of set-off, withholding, dispute, or remedy available under applicable law.

Interest, collection and recovery costs

Any amount remaining due and unpaid may, to the fullest extent permitted by applicable law, accrue interest from the date on which that amount became due at the rate expressly agreed in the applicable contract or, where no enforceable contractual rate has been agreed, at the applicable lawful or statutory rate.

Where additional charges are subsequently incurred and become recoverable from the Customer, interest may accrue on such amounts from the applicable due date to the extent permitted by law.

BaliSouk reserves the right to recover reasonable and legally recoverable costs incurred in seeking payment or enforcing contractual obligations, including collection costs, administrative recovery costs, professional fees, legal fees, court costs, enforcement expenses, and other recovery expenses, to the extent permitted by applicable law.

Payment of the original purchase amount does not extinguish separately accrued and lawfully recoverable destination, storage, abandonment, logistics, interest, collection, or other amounts.

Likewise, payment of destination or logistics charges does not extinguish an outstanding principal purchase amount.

Recovery of charges incurred because of Customer default

If BaliSouk is required or requested by a carrier, freight forwarder, destination agent, customs authority, port, terminal, warehouse, CFS operator, customs broker, or other logistics provider to pay charges arising directly from the Customer's failure or refusal to perform an obligation allocated to the Customer, BaliSouk reserves the right to recover such amounts from the Customer to the fullest extent permitted by applicable law.

This includes, without limitation, qualifying charges arising from failure to complete customs or import formalities, pay destination charges, provide required documentation, respond to requests, obtain release, collect cargo, accept delivery, complete pre-shipment requirements, cooperate with mandatory procedures, or otherwise comply with applicable destination requirements.

BaliSouk may provide reasonable supporting documentation identifying third-party charges where appropriate, but failure of a third-party provider to issue documentation in a particular format shall not automatically invalidate an otherwise properly evidenced and lawfully recoverable charge.

Role and authority of logistics providers

International transportation may involve freight forwarders, carriers, NVOCCs, consolidators, customs brokers, destination agents, ports, terminals, CFS operators, warehouses, local transport providers, and other independent logistics parties appointed directly or indirectly through BaliSouk's international logistics network.

Such parties perform transportation, documentation, coordination, customs, warehousing, cargo-release, or other operational logistics functions within their respective scopes.

Unless BaliSouk expressly confirms otherwise in writing, no freight forwarder, carrier, destination agent, customs broker, warehouse, logistics coordinator, employee of an independent logistics provider, or other third-party logistics participant has authority to amend, cancel, rescind, waive, compromise, settle, refund, replace, or otherwise modify the commercial contract between BaliSouk and the Customer.

No logistics provider has authority to make representations, warranties, concessions, commercial commitments, refunds, credits, cancellations, price adjustments, waivers, settlements, or other agreements on behalf of BaliSouk unless expressly authorized in writing by BaliSouk for that specific purpose.

No logistics provider may bind BaliSouk by actual or apparent authority merely because BaliSouk appointed, introduced, copied, communicated with, instructed, or otherwise involved that provider in connection with transportation or logistics operations, except to the extent expressly authorized by BaliSouk or required by applicable law.

A Customer must not rely upon any statement, omission, understanding, informal communication, or purported agreement with a logistics provider as constituting an amendment to the Customer's commercial agreement with BaliSouk unless BaliSouk expressly confirms that amendment in writing.

An instruction given by the Customer to a carrier, freight forwarder, destination agent, customs broker, warehouse, or other logistics provider to refuse, hold, return, abandon, dispose of, redirect, cancel, or otherwise deal with cargo shall not constitute BaliSouk's acceptance of a cancellation, return, refund, settlement, waiver, or contractual amendment.

Operational logistics providers are not authorized to determine whether the Customer is entitled to a refund, whether a payment is owed, whether a contract has been cancelled, whether BaliSouk has breached the contract, or whether the Customer has been released from any commercial obligation.

Communications concerning commercial and contractual matters

All communications concerning the commercial relationship between BaliSouk and the Customer, including cancellation requests, refund requests, payment disputes, contractual objections, claims concerning the purchase price, proposed settlements, allegations of breach, requests to modify an order, or purported termination of the commercial agreement, must be addressed directly to BaliSouk through its authorized customer-service or management channels.

Communications sent to freight forwarders, carriers, destination agents, customs brokers, warehouses, terminals, or other logistics providers do not constitute acceptance by BaliSouk of a commercial or contractual instruction and shall not modify the contract unless such modification is expressly accepted by BaliSouk in writing where acceptance is required.

The Customer shall not treat a logistics provider as BaliSouk's authorized commercial representative merely because that provider participates in the transportation or import process.

BaliSouk may obtain and retain copies of communications exchanged with logistics providers insofar as reasonably necessary for shipment administration, dispute management, evidentiary preservation, regulatory compliance, insurance, claims handling, payment disputes, legal proceedings, or protection of its legitimate contractual interests, subject to applicable law.

Operational communications with logistics providers

Nothing in this Shipping Policy prevents the Customer from communicating directly with a customs broker, destination agent, carrier, warehouse, terminal, or other logistics provider where such communication is reasonably required for operational matters including customs clearance, identification, importer information, cargo release, payment of local charges, collection arrangements, or local transportation.

Such operational communication remains distinct from the commercial contract between BaliSouk and the Customer and does not authorize the logistics provider to amend that contract.

No transfer of Customer obligations to BaliSouk

The fact that BaliSouk arranges, coordinates, procures, facilitates, monitors, assists with, or pays for international transportation, communicates with logistics providers, supplies commercial or shipping information, advances third-party charges, or assists in resolving a logistics issue does not transfer to BaliSouk any customs, import, tax, clearance, ISF, brokerage, destination-payment, collection, cargo-release, consignee, or delivery obligation allocated to the Customer by the contract or applicable law.

Any assistance provided by BaliSouk shall be considered logistical or commercial assistance only and shall not constitute assumption, novation, waiver, transfer, or acceptance of the Customer's underlying obligation.

No refund for Customer import, customs or destination default

Subject always to mandatory rights that cannot lawfully be excluded, no refund, cancellation, compensation, replacement, or return shall arise solely because cargo is delayed, held, not released, not collected, refused, returned, re-routed, stored, sold, disposed of, destroyed, abandoned, or otherwise affected as a result of the Customer's failure or refusal to complete customs or import procedures, provide required documentation, pay destination-country charges, appoint a required representative, obtain cargo release, collect the shipment, accept delivery, or otherwise fulfil obligations allocated to the Customer.

Where BaliSouk has produced or prepared the Products and arranged or facilitated their release into international transportation in accordance with the order, a subsequent failure by the Customer to fulfil import, customs, destination, payment, collection, or acceptance obligations shall not, by itself, constitute non-performance by BaliSouk.

International shipping scope

Unless expressly stated otherwise in writing, shipping purchased through BaliSouk covers international transportation from Bali under the shipping conditions applicable to the order.

International shipping does not constitute a customs-inclusive, duties-paid, taxes-paid, inside-delivery, installation, white-glove, or final-mile service unless such service has been expressly identified and confirmed by BaliSouk for the specific order.

Shipment routing, arrival point, customs procedures, destination handling, cargo-release procedures, collection requirements, and onward transportation may vary according to shipment type, transportation method, destination, carrier routing, local regulations, and shipment configuration.

Consolidated and containerized sea freight

Furniture and other large-volume orders may be transported through consolidated sea freight, dedicated container transportation, or other ocean-freight arrangements determined according to the characteristics of the order.

International sea freight may involve consolidation, transshipment, deconsolidation, CFS handling, bonded facilities, terminals, warehouses, destination agents, customs brokers, and other logistics processes.

The use of any particular freight structure does not alter the allocation of destination-country charges and Customer responsibilities established by this Shipping Policy unless BaliSouk expressly agrees otherwise in writing.

Destination agents and third-party logistics providers

Destination agents may be appointed through the carrier, freight-forwarding, NVOCC, consolidator, or international logistics network and are not necessarily individually selected by BaliSouk.

Fees quoted or invoiced directly by destination agents, customs brokers, warehouses, carriers, authorities, ports, terminals, or other third parties are determined by those parties and are not established or controlled by BaliSouk unless expressly stated otherwise.

BaliSouk does not warrant the amount of a destination charge imposed independently by a third party and is not responsible merely because the Customer considers such charge excessive.

The Customer may request a breakdown or clarification directly from the relevant provider regarding charges invoiced by that provider.

Bill of Lading and transportation documents

International freight may be documented by a Bill of Lading, Sea Waybill, House Bill of Lading, Master Bill of Lading, air waybill, arrival notice, booking confirmation, carrier record, freight-forwarder document, or other transportation documentation.

Transportation documents are prepared and issued according to the administrative procedures, timelines, and documentary requirements of the relevant carrier, NVOCC, freight forwarder, or logistics provider.

A final Bill of Lading or other final transportation document may be issued after cargo loading or vessel departure and may therefore become available after the physical shipment has already commenced.

The fact that a final Bill of Lading, Certificate of Origin, fumigation certificate, packing list, commercial invoice, or other export or transportation document is transmitted after departure does not, by itself, mean that the Products were not dispatched.

The identification of any party on a transportation document does not, as between BaliSouk and the Customer, alter the contractual allocation of import, customs, destination-charge, payment, cargo-release, or collection responsibilities.

Insurance

International transportation may include cargo insurance where applicable under the shipping arrangement selected for the order.

Insurance remains subject to the applicable policy terms, limits, exclusions, deductibles, notification requirements, evidence requirements, claims procedures, and insurer or carrier determination.

The existence of transportation insurance does not create an automatic entitlement to cancellation, refund, replacement, compensation, or payment reversal.

Where loss or damage occurs, the Customer must reasonably cooperate with applicable claims procedures, including preservation of packaging where relevant, photographic evidence, written reservations, carrier notification, inspection, and other evidence reasonably required by the insurer or logistics provider.

Tracking and shipment information

Shipment information is provided after dispatch where transportation updates are available.

Freight shipments do not necessarily provide parcel-style, real-time, or item-level tracking. Tracking may instead be based on vessel schedules, container information, Bills of Lading, freight-forwarder updates, carrier systems, transshipment information, or destination-agent notifications.

Tracking availability, update frequency, routing, vessel schedules, transshipment information, and estimated arrival information may change without prior notice and remain subject to the systems and operations of third-party transportation providers.

Delays and circumstances beyond BaliSouk's control

To the fullest extent permitted by applicable law, BaliSouk shall not be liable for delays, additional costs, missed estimated timelines, routing changes, vessel changes, transshipment delays, port congestion, customs delays, examinations, regulatory actions, governmental measures, geopolitical events, armed conflict, closure or restriction of ports, waterways or trade routes, strikes, weather, natural events, carrier disruption, force majeure, destination-country procedures, or other circumstances beyond BaliSouk's reasonable control.

BaliSouk may take reasonable steps to mitigate or manage such circumstances but does not guarantee that alternative routing, expedited transportation, priority handling, or another remedy will be available.

Storage of completed orders before dispatch

Once production and quality control have been completed, Customers are expected to permit shipment within thirty (30) calendar days unless another arrangement has been expressly agreed.

Where shipment is delayed because of the Customer's request, failure to provide information, documentation, importer details, broker details, approvals, authorizations, confirmations, payments, or other required elements, BaliSouk reserves the right to charge reasonable storage beginning on the thirty-first (31st) calendar day, subject to applicable law.

Storage may be calculated according to cargo volume, storage duration, external warehouse charges, or other reasonable logistical criteria and may continue to accrue until shipment, collection, lawful disposal, or other resolution of the cargo.

BaliSouk may transfer completed Products to an external storage facility where reasonably necessary, with recoverable associated costs remaining for the Customer's account to the extent permitted by applicable law.

Mitigation of loss and protection of cargo

Where the Customer is in default, fails to cooperate, disputes or reverses payment, refuses cargo, fails to clear or collect cargo, or otherwise creates a situation in which additional losses or charges may accrue, BaliSouk may take reasonable measures intended to mitigate loss, preserve cargo, comply with third-party requirements, or limit further charges.

Such measures may include payment or advancement of third-party charges, storage, movement, re-routing, re-booking, retrieval of documentation, engagement of professional advisers, or other reasonable actions.

No action taken by BaliSouk to mitigate loss shall constitute acceptance of cancellation, abandonment, refund, payment reversal, waiver, settlement, or release of the Customer from any obligation otherwise lawfully due.

No unilateral modification of the contract

The Customer may not unilaterally modify the contract of sale, shipping arrangement, payment obligation, destination responsibility, or other contractual term by issuing instructions to a third-party logistics provider, refusing delivery, disputing payment, declaring abandonment, failing to respond, withholding cooperation, or otherwise acting inconsistently with the contractual arrangements.

Any amendment, cancellation, settlement, waiver, credit, refund, or other modification affecting the commercial relationship between BaliSouk and the Customer is valid only where accepted by BaliSouk in accordance with the Terms of Service and applicable law.

Cumulative rights and remedies

The rights and remedies described in this Shipping Policy are cumulative to the extent permitted by applicable law and do not exclude other rights or remedies available to BaliSouk under the Terms of Service, Refund Policy, applicable order documentation, transportation arrangements, or applicable law.

A delay or failure by BaliSouk to exercise a right shall not constitute a waiver of that right.

A waiver concerning one event, charge, obligation, breach, shipment, or Customer conduct shall not constitute a waiver concerning any subsequent or separate event unless expressly stated in writing by BaliSouk.

Customer support

BaliSouk customer support may provide information concerning order preparation, international transportation, estimated transit, available tracking, shipping documentation, and shipment follow-up within BaliSouk's reasonable scope.

Questions requiring specialist destination-country knowledge concerning customs, taxation, brokerage, importer registration, customs bonds, regulatory filings, cargo release, local charges, collection, or domestic transportation may require assistance from the relevant customs broker, authority, destination agent, or professional adviser.

Any information provided by BaliSouk concerning foreign customs, taxes, import procedures, local charges, or regulatory requirements is provided on the basis of information reasonably available and does not constitute legal, tax, customs, or professional advice.

Accuracy of shipping information

BaliSouk endeavors to provide accurate shipping information based on information reasonably available at the relevant time.

International transportation conditions, carrier schedules, customs procedures, destination-country fees, local logistics requirements, and regulatory requirements may change and may depend upon factors outside BaliSouk's control.

BaliSouk cannot guarantee the amount, timing, applicability, calculation, or accuracy of charges independently determined or imposed by customs authorities, carriers, destination agents, customs brokers, ports, terminals, warehouses, governmental authorities, or other third parties.

Survival of Customer obligations

Any Customer obligation which by its nature is intended to continue after production, dispatch, arrival, refusal, non-collection, payment dispute, payment reversal, abandonment, return, disposal, destruction, sale, termination of physical transportation, or other conclusion of the shipment process shall survive such event to the fullest extent permitted by applicable law.

Without limitation, this may include obligations concerning outstanding principal amounts, reimbursement of properly incurred third-party charges, destination-country charges, storage, handling, abandonment-related costs, indemnification, interest, collection expenses, legal recovery costs, and other amounts lawfully due.

Neither physical loss of access to the cargo nor termination of the transportation process automatically extinguishes accrued monetary obligations.

Integration with Terms of Service and Refund Policy

This Shipping Policy forms an integral part of the BaliSouk Terms of Service and shall be read together with the Refund Policy and other terms incorporated into the Customer's order.

By placing an order, the Customer confirms having read, understood, and accepted the provisions concerning international transportation, shipping from Bali, destination charges, customs and import obligations, consignee and importer responsibilities, duties and taxes, ISF requirements where applicable, pre-shipment cooperation, Customer responsibilities, cargo collection, refusal or failure to take delivery, abandoned or unclaimed cargo, payment disputes and reversals, reimbursement of qualifying charges, storage, interest and recovery where legally applicable, third-party logistics providers, communications, and circumstances beyond BaliSouk's reasonable control.

Mandatory rights

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any statutory or consumer right that cannot lawfully be excluded, restricted, or modified by contract.

Where a provision of this Shipping Policy conflicts with a mandatory rule of applicable law, that provision shall apply only to the maximum extent legally permitted, without affecting the remaining provisions.

Severability

If any provision, sentence, part of a provision, or application of this Shipping Policy is determined by a competent authority to be invalid, unlawful, or unenforceable, it shall be interpreted, limited, or severed to the minimum extent necessary, and the remaining provisions shall continue in full force to the maximum extent permitted by applicable law.

No waiver

No failure, delay, assistance, accommodation, commercial gesture, operational intervention, payment of a third-party charge, communication with a logistics provider, attempt to mitigate loss, or attempt by BaliSouk to resolve a shipment issue shall constitute a waiver of any contractual right unless BaliSouk expressly confirms such waiver in writing.

Policy updates

BaliSouk reserves the right to amend this Shipping Policy to reflect changes in operational, commercial, logistical, carrier, insurance, legal, or regulatory requirements.

The version applicable to an order shall be the version incorporated into the Customer's contract at the time the order is placed, unless a subsequent amendment is expressly agreed between BaliSouk and the Customer or otherwise applies as a matter of mandatory law.