Shipping policy

Last updated: December 28, 2025

This Shipping Policy governs the preparation, shipment, tracking, customs-related responsibilities, destination-country procedures, and international transportation conditions of orders placed through the BaliSouk website. By placing an order on the website, the Customer acknowledges having read, understood, and accepted the terms set forth in this Shipping Policy.

Order preparation

All orders are reviewed and prepared by the BaliSouk team following successful payment confirmation.

Order preparation time generally ranges from two to twenty business days depending on product availability, product specifications, preparation requirements, packing requirements, and the exclusive nature of BaliSouk creations.

Shipping origin

All products sold on the BaliSouk website are shipped from Bali, Indonesia.

BaliSouk does not ship products from local warehouses located in the Customer’s country of residence.

Shipping methods

Shipping methods are determined by BaliSouk based on the characteristics of each order, including size, weight, volume, quantity of items, packaging requirements, shipping destination, and destination country.

Depending on the order configuration, shipments may be transported by air or sea under the shipping conditions selected for the order.

The selected shipping method is intended to ensure safe international transportation and does not constitute a guaranteed transit or arrival timeframe.

Estimated shipping and transit timelines

Estimated shipping and transit times are provided for informational purposes only. International transit generally ranges from one to six weeks after dispatch depending on destination country, customs procedures, transportation conditions, routing, and destination-country logistics conditions.

Shipping and transit timelines are not guaranteed and may be affected by factors beyond BaliSouk’s control, including customs procedures, inspections, weather events, local regulations, transportation disruptions, force majeure events, public holidays, carrier schedules, transshipment schedules, or destination-country requirements.

Shipping fees

Shipping fees are calculated according to logistical criteria including total size, total weight, total volume, packaging requirements, shipping method, shipping destination, and destination country.

Shipping costs applicable to international transportation are displayed at checkout prior to order confirmation or confirmed separately where a custom shipping quotation is required.

The shipping amount paid at checkout covers the international transportation services specified for the order from Bali under the applicable shipping conditions, together with packing, export preparation, and transportation insurance where applicable.

Shipping fees are calculated primarily according to the logistical volume of the order, including cubic meter requirements where applicable, especially for furniture and larger pieces transported by sea.

What shipping fees do not include

Unless explicitly confirmed otherwise in writing by BaliSouk, shipping fees paid at checkout do not include customs duties, import taxes, VAT, GST, customs brokerage or customs clearance fees, destination-country charges, port charges, CFS or warehouse charges, storage fees, local handling charges, administrative fees, domestic transportation, final-mile transportation, local delivery services, or any other charges imposed or invoiced by authorities, carriers, customs brokers, destination agents, warehouses, logistics providers, or other third parties in the destination country.

Such charges vary depending on the destination country, shipment type, transportation method, local regulations, customs classification, shipment configuration, and destination-country procedures.

All such destination-country charges remain the sole responsibility of the Customer unless explicitly confirmed otherwise in writing by BaliSouk.

Destination-country charges and customs release

Additional destination-country charges may be required before a shipment can be cleared through customs, released, collected, transferred, or transported onward within the destination country.

The Customer acknowledges that payment of the product price and shipping fees on the BaliSouk website does not mean that all import-related, customs-related, destination-country, or local transportation charges have been paid.

The Customer is solely responsible for paying any duties, taxes, customs clearance fees, customs brokerage fees, local charges, port or terminal charges, CFS or warehouse charges, storage fees, handling charges, and other destination-country charges required for customs clearance, release, collection, onward transportation, or final local delivery of the shipment.

Where permitted by applicable regulations and logistics procedures, the Customer may arrange certain customs, brokerage, collection, or local transportation services independently or through a service provider of their choice. BaliSouk does not require the Customer to purchase optional destination-country services from a particular local provider unless such services are legally or operationally mandatory for the shipment.

Customer responsibilities

The Customer is responsible for providing accurate contact details, shipping information, and any documentation required for customs clearance, import formalities, or destination-country procedures.

The Customer is also responsible for responding promptly when information, approvals, payments, documentation, or instructions are requested by customs authorities, carriers, freight forwarders, customs brokers, destination agents, warehouses, or other parties involved in the shipment.

Failure to complete customs clearance procedures, provide requested information, respond to requests, pay applicable destination-country charges, collect the shipment, or comply with destination-country import requirements may result in delays, storage fees, additional charges, non-release, non-collection, return, disposal, or abandonment of the shipment.

BaliSouk shall not be held responsible for delays, costs, non-release, non-collection, losses, storage charges, return, disposal, abandonment, or other consequences resulting from missing documentation, unpaid destination-country charges, customer inaction, refusal to accept or collect the shipment, or failure to comply with destination-country requirements.

No refund or chargeback for customs-related or destination-country issues

No refund, cancellation, compensation request, replacement request, return request, or claim against BaliSouk shall be accepted where shipment issues, delays, additional costs, non-release, non-collection, return, disposal, abandonment, or customs-related complications result from destination-country regulations, customs procedures, unpaid charges, missing documentation, customer inaction, incorrect customer information, or refusal to accept or collect the shipment.

The Customer acknowledges that customs clearance procedures, import duties, local taxes, destination-country charges, local logistics services, and destination-country regulations remain outside BaliSouk’s control and do not, by themselves, constitute grounds for cancellation, refund, return, or compensation by BaliSouk.

International shipping scope

Unless explicitly stated otherwise in writing by BaliSouk, shipping services purchased through BaliSouk cover international transportation from Bali under the shipping conditions applicable to the order.

The international shipping service does not constitute a door-to-door, inside-delivery, white-glove, or final-mile delivery service unless such service has been expressly identified and confirmed in writing by BaliSouk for the specific order.

Shipment routing, arrival point, customs procedures, destination handling, cargo release procedures, collection requirements, and onward transportation may vary depending on shipment type, transportation method, destination country, local regulations, carrier routing, and shipping configuration.

Additional customs clearance, local coordination, destination handling, collection procedures, domestic transportation, or final local delivery may therefore be required after international transportation.

Shipping services do not include unpacking, installation, assembly, debris removal, inside placement, upstairs delivery, storage at destination, white-glove services, or premium local delivery services unless explicitly confirmed in writing by BaliSouk.

LCL sea freight shipments

Furniture and other large-volume orders may be shipped by Less than Container Load (LCL) sea freight, whereby the Customer’s cargo travels within a shared container together with cargo belonging to other consignees.

For LCL shipments, the cargo may be routed to a port, terminal, Container Freight Station (CFS), bonded facility, warehouse, or other logistics facility designated through the international freight network in the destination country.

After arrival, destination-country procedures may include customs clearance, cargo release, deconsolidation, destination handling, warehouse procedures, collection, and onward domestic transportation.

Unless explicitly confirmed otherwise in writing by BaliSouk, destination-country customs clearance, brokerage, port or terminal charges, CFS charges, warehouse charges, local handling, collection, domestic transportation, and final-mile delivery are not included in the international shipping fee paid to BaliSouk and remain the Customer’s responsibility.

The destination agent, customs broker, carrier, CFS, warehouse, or other local logistics provider may contact the Customer directly regarding customs formalities, mandatory charges, optional services, cargo release, collection, or onward transportation.

Destination agents and third-party logistics providers

International shipments may involve independent freight forwarders, carriers, destination agents, customs brokers, terminals, CFS operators, warehouses, and other third-party logistics providers.

Destination agents may be appointed through the international freight-forwarding or carrier network and are not necessarily selected directly by BaliSouk.

Fees quoted or invoiced directly by destination agents, customs brokers, warehouses, carriers, authorities, or other third parties are determined by those parties and are not established, collected, or controlled by BaliSouk unless expressly stated otherwise.

Customers may contact the relevant destination agent or service provider directly to request clarification regarding the nature of any charge, whether a service is mandatory or optional, and whether alternative arrangements are available where permitted.

Insurance

Shipments may be insured during international transportation where applicable under the selected shipping conditions.

Insurance coverage, limitations, exclusions, procedures, deductibles where applicable, and eligibility conditions depend on the applicable transportation and insurance conditions.

The existence of transportation insurance does not create an automatic right to refund, replacement, compensation, cancellation, or chargeback.

Tracking and shipment information

Shipment information is provided after dispatch where tracking or transportation updates are available.

The type of tracking available depends on the transportation method. International freight shipments, including LCL sea freight, may not provide individual parcel-style tracking comparable to courier or express shipments.

For freight shipments, transportation updates may instead be provided through shipping documents, vessel schedules, Bill of Lading information, freight-forwarder updates, carrier information, or the destination agent.

Customers may receive shipment details by email, and order updates may also be accessible through the Customer’s BaliSouk account where available.

Tracking availability, vessel schedules, routing information, and update frequency may vary depending on the transportation method, carrier, freight-forwarding network, transshipment arrangements, and destination-country systems.

Delays and circumstances beyond BaliSouk’s control

BaliSouk shall not be held responsible for delays, losses, additional costs, missed estimated timelines, storage fees, routing changes, vessel schedule changes, transshipment delays, customs delays, or transportation disruptions resulting from customs procedures, carrier operations, transportation delays, weather conditions, inspections, force majeure events, regulatory actions, public holidays, port congestion, or circumstances beyond BaliSouk’s reasonable control.

Estimated preparation, shipping, transit, arrival, or other timelines communicated on the website, by email, at checkout, or by customer support are indicative only and do not constitute guaranteed dates unless expressly confirmed otherwise in writing by BaliSouk.

Storage of completed orders

Once production and quality control have been completed, customers are expected to proceed with shipment within thirty (30) calendar days.

If shipment is delayed at the Customer's request or due to the Customer's failure to provide required shipping instructions, BaliSouk reserves the right to charge storage fees beginning on the thirty-first (31st) calendar day.

Storage fees are calculated per cubic meter (CBM) and will be invoiced monthly until shipment is arranged.

BaliSouk also reserves the right to transfer completed orders to an external storage facility where appropriate, with all related costs remaining the Customer's responsibility.

Customer support

Customer support is available to provide general information regarding order preparation, international shipping, estimated transit timelines, available tracking information, shipping documentation, and shipment follow-up within BaliSouk’s scope.

Questions concerning destination-country customs procedures, local charges, customs brokerage, cargo release, CFS or warehouse procedures, local collection, or final domestic transportation may need to be addressed directly to the relevant destination agent, customs broker, carrier, warehouse, or local logistics provider.

Accuracy of shipping information

BaliSouk is committed to providing clear and accurate shipping information based on the information available at the time of order.

International shipping conditions, carrier schedules, customs procedures, destination-country fees, local logistics requirements, and regulations may vary depending on destination country, shipment type, transportation method, shipment configuration, and applicable requirements.

BaliSouk cannot guarantee the amount, timing, applicability, or accuracy of charges determined or imposed by customs authorities, carriers, destination agents, customs brokers, warehouses, logistics providers, or other third parties after dispatch.

Integration with Terms of Service

This Shipping Policy forms an integral part of the BaliSouk Terms of Service and all related policies published on the BaliSouk website.

By placing an order, the Customer confirms having read, understood, and accepted this Shipping Policy, including the provisions relating to international transportation, customs duties, destination-country charges, customer responsibilities, international shipping scope, local delivery limitations, LCL shipments, third-party logistics providers, and circumstances beyond BaliSouk’s control.

Policy updates

BaliSouk reserves the right to update or modify this Shipping Policy at any time to reflect changes in operational, legal, logistical, or regulatory requirements.

The version published on the website at the time of order placement shall apply to the corresponding order.