Shipping & Delivery

At BaliSouk, we are committed to ensuring that your shopping experience is as smooth and enjoyable as possible, from the moment you place your order to the moment your handcrafted treasures arrive at your doorstep. Here’s a detailed look at our shipping and delivery process:

1. Order Processing and Dispatch
Once we receive your order, it’s immediately reviewed and processed by our dedicated BaliSouk team. Every order is carefully managed to ensure accuracy. After processing, we forward the order details to our talented local artisan partners in Bali. They are the ones who lovingly prepare your handmade items, packing them with care and attention to detail. The process begins as soon as your order is confirmed, ensuring a seamless and timely experience.

2. Shipping from Bali
After your items are prepared, they are dispatched from Bali directly by the artisan, using a trusted local carrier. Depending on the size, weight, and destination of your order, the most suitable shipping method is chosen to ensure your package arrives safely and in optimal condition. The journey from Bali to your home may take some time, but rest assured that each item is handled with the utmost care to preserve its authenticity and craftsmanship.

3. Tracking Your Shipment
Once your order is on its way, you will receive an email with your tracking number. This allows you to monitor your package as it makes its way to you from Bali. You can track the status of your delivery in real-time, giving you peace of mind and letting you know when to expect your order. We understand the excitement of waiting for your special items, and we want to keep you informed every step of the way.

4. Track Through Your Personal Account
In addition to the tracking number, you can also follow the progress of your order through your BaliSouk account. Simply log in to your personal space, and you’ll find up-to-date information on your order’s status. Whether it’s still in Bali or on its way to you, your account provides all the details you need in one convenient place.

5. Shipping Fees
Shipping costs are based on the size, weight, and quantity of the items in your order from Bali, Indonesia, to the nearest port to your location accordingly to our carriers. These fees are calculated and clearly displayed at checkout, ensuring full transparency. The total shipping cost is included in the final amount you pay when confirming your order. Shipping fees may vary depending on carrier rate increases or decreases. In such cases, we may issue a partial refund of shipping fees to your benefit or, conversely, charge additional shipping fees if necessary. We strive to offer competitive rates to make it as affordable as possible to bring a piece of Bali into your home.

6. Our Commitment to You
At BaliSouk, we are always here to support you throughout the shipping and delivery process. Whether you have questions about your order, need assistance with tracking, or have any concerns, our customer service team is just a message away. You can reach us anytime via email or our live chat. We’re dedicated to making your BaliSouk experience a positive one, and we’re always happy to help with any inquiries you may have.

We believe in delivering more than just beautiful furniture and decor—we’re committed to providing a smooth, stress-free experience that makes your connection to Bali even more special. Thank you for choosing BaliSouk!