Terms of service

Last updated: December 28, 2025

These Terms of Service govern access to and use of the BaliSouk website, the purchase of Products, and all related services.

By accessing, browsing, or using the website, the User acknowledges having read, understood, and agreed to be legally bound by these Terms of Service.

By placing an order, the Customer expressly acknowledges having read, understood, and agreed to be legally bound by these Terms of Service, the BaliSouk Shipping Policy, the BaliSouk Cancellation, Return and Refund Policy, and the BaliSouk Privacy Policy, each of which forms an integral part of the contractual relationship between BaliSouk and the Customer.

By completing checkout and submitting an order, the Customer confirms acceptance of all contractual terms and policies applicable to the order as published on the BaliSouk website at the time the order is placed.

If the User does not agree with these Terms or the applicable BaliSouk policies, access to and use of the website must be discontinued and no order should be placed.

For the purposes of these Terms, “BaliSouk” refers to the BaliSouk brand and its official website. “User” refers to any individual or entity accessing the website. “Customer” refers to any User placing an order. “Products” refer to all items offered for sale.

Handcrafted and made-to-order Products

BaliSouk specializes in premium Bali-inspired furniture, home supplies, and decorative pieces created using natural materials and refined finishing techniques. Products may be created in limited quantities, individually produced, allocated specifically to an order, specifically sourced, customized, or made to order and are not mass-produced.

By placing an order, the Customer expressly acknowledges and agrees that each Product is unique and that variations are inherent to the nature of premium handcrafted creations.

All BaliSouk Products are individually created using natural materials such as wood, rattan, bamboo, stone, marble, linen, fabrics, fibers, and refined natural textures. As a result, variations in shape, proportions, dimensions, color tones, textures, grain, weaving patterns, stone veining, structural details, finishes, and overall appearance may naturally occur. These variations are inherent characteristics of handcrafted Products and shall not, by themselves, constitute defects.

To the maximum extent permitted by applicable law, variations inherent to handcrafted production, natural materials, artisanal techniques, or individual craftsmanship, including reasonable differences between website images and the delivered Product, shall not by themselves constitute defects, faults, misrepresentation, or non-conformity.

Product images, renders, lifestyle images, samples, photographs, videos, and descriptions are provided for illustrative and informational purposes. Due to lighting, photography, screen display differences, natural materials, handcrafted production, and the individual nature of BaliSouk creations, the final Product may reasonably differ in appearance from images displayed on the website. The Customer acknowledges and accepts the inherent possibility of such variations when placing an order.

Product information, measurements and specifications

BaliSouk endeavors to provide accurate Product descriptions, dimensions, materials, specifications, photographs, and other Product information. Because Products are handcrafted and natural materials are used, reasonable dimensional, structural, color, texture, grain, weaving, pattern, finish, and appearance variations may occur.

Measurements published on the website or otherwise communicated are approximate unless expressly stated in writing to be exact contractual specifications. Reasonable manufacturing tolerances inherent to handcrafted furniture and decorative Products shall not, by themselves, constitute defects or non-conformity.

For customized or bespoke Products, specifications expressly confirmed in writing by BaliSouk for the relevant order shall form part of the applicable Product specifications. Customer requests, sketches, drawings, references, photographs, or other instructions do not constitute accepted specifications unless expressly confirmed by BaliSouk.

Orders and formation of contract

Submission of an order constitutes an offer by the Customer to purchase the Products and services identified in that order subject to these Terms and the incorporated BaliSouk policies.

BaliSouk may review an order before accepting or commencing performance. Receipt of an automated order confirmation, payment notification, or other automated communication does not prevent BaliSouk from verifying pricing, Product availability, payment status, shipping feasibility, suspected fraud, obvious errors, or other material order information before performance begins.

Where an obvious pricing, description, technical, shipping-calculation, quantity, Product-configuration, or other material error has occurred, BaliSouk may contact the Customer to correct the error and request confirmation before proceeding. Where permitted by applicable law and where performance has not commenced, BaliSouk may cancel an order affected by a material and obvious error and refund any amount properly refundable.

Once BaliSouk has commenced sourcing, allocation, customization, preparation, production, packing, crating, documentation, or logistics preparation, the order shall be governed by the cancellation restrictions contained in these Terms and the BaliSouk Cancellation, Return and Refund Policy.

Orders, production and cancellation

Because BaliSouk Products are made to order, individually produced, specifically sourced, allocated, customized, or prepared for each Customer, orders are considered final once placed and payment has been successfully completed, subject always to any rights that cannot lawfully be excluded under applicable law.

Once an order enters preparation, sourcing, allocation, customization, production, packing, crating, documentation, or logistics preparation, BaliSouk may have committed materials, production capacity, supplier resources, finished Products, packing resources, logistics resources, or other costs specifically for that order. Accordingly, orders cannot ordinarily be cancelled, modified, returned, or refunded after this process has commenced.

The Customer expressly acknowledges that commencement of preparation, sourcing, allocation, customization, production, packing, crating, documentation, or logistics preparation constitutes execution of the order and may create irreversible commitments and costs for BaliSouk.

To the maximum extent permitted by applicable law, variations inherent to handcrafted creations, natural materials, reasonable appearance differences, or subjective dissatisfaction shall not constitute grounds for cancellation, return, refund, compensation, or a claim of non-conformity.

BaliSouk reserves the right to provide additional documentation, including production photographs, preparation photographs, quality-control images, videos, measurements, or specifications. Such materials are provided for informational and quality-control purposes and do not eliminate or alter the inherent characteristics and permissible variations of handcrafted Products.

Cancellation, return, refund, exchange, refusal, and abandonment matters are further governed by the BaliSouk Cancellation, Return and Refund Policy, which forms an integral part of these Terms.

Custom and bespoke orders

Custom, bespoke, modified, personalized, made-to-measure, project-specific, or specially commissioned Products may require Customer approval of dimensions, materials, finishes, drawings, specifications, photographs, samples, or other details before or during production.

The Customer is responsible for reviewing information submitted to or confirmed by BaliSouk and for promptly identifying any error before production or modification based upon that information begins.

Once BaliSouk or its supplier has commenced work in reliance upon specifications, dimensions, instructions, or approvals supplied or confirmed by the Customer, the Customer shall be responsible for consequences directly resulting from inaccurate, incomplete, contradictory, or subsequently changed Customer instructions, to the extent permitted by applicable law.

Changes requested after production has commenced may be refused or may require additional charges, revised production schedules, additional materials, re-production, re-packing, or other costs. No requested modification is binding upon BaliSouk unless expressly accepted in writing.

Prices and currency

Prices displayed on the website are stated in the currency shown at checkout or otherwise specified for the applicable order.

Unless expressly stated otherwise, Product prices do not include destination-country customs duties, import taxes, VAT, GST, customs brokerage, destination handling, port charges, terminal charges, storage, local transportation, final-mile delivery, or other destination-country charges.

Currency conversion, foreign-exchange rates, card issuer charges, bank charges, intermediary bank charges, payment-provider charges, or other financial-institution charges imposed independently of BaliSouk are determined by the relevant third party and are not controlled by BaliSouk.

Payments

The Customer must pay the amounts and according to the payment schedule applicable to the relevant order.

Payment shall be considered completed only when the applicable funds have been received and cleared in the account designated by BaliSouk or confirmed as successfully settled through an authorized payment method.

Where an order is subject to a deposit, staged payment, balance payment, bank transfer, payment link, or other agreed payment arrangement, the Customer remains responsible for paying each amount when due according to the applicable order confirmation, invoice, quotation, pro forma invoice, payment instructions, or other written payment arrangement.

Unless expressly agreed otherwise in writing, bank charges, correspondent-bank charges, transfer fees, currency-conversion costs, and other charges imposed by the Customer's bank or payment institution shall be borne by the Customer so that BaliSouk receives the amount properly due.

BaliSouk may decline to commence or continue production, preparation, release, packing, dispatch, documentation, or other performance where a payment required at that stage has not been received and cleared.

Payment default

Where an amount properly due in connection with an order remains unpaid after its applicable due date, the Customer shall be considered in payment default to the extent permitted by applicable law.

BaliSouk may suspend performance reasonably dependent upon payment, including sourcing, production, preparation, packing, release, dispatch, documentation, transportation instructions, or other affected services, until the outstanding amount has been resolved.

Such suspension shall not, by itself, constitute cancellation, termination, non-performance, acceptance of a refund request, waiver of the underlying payment obligation, or creation of a return right.

Reasonable and properly documented storage, handling, warehousing, administrative, re-booking, supplier, transportation, or other additional costs directly resulting from payment default may remain recoverable from the Customer to the extent permitted by applicable law.

Payment reversals, recalls and chargebacks

Nothing in these Terms restricts any statutory payment-dispute right or other right that cannot lawfully be excluded under applicable law or applicable payment-network rules.

However, initiation of a card dispute, chargeback, bank recall, payment reversal, payment cancellation request, payment-processor dispute, or similar procedure does not, by itself, constitute cancellation or rescission of the underlying contract, acceptance by BaliSouk of a refund, authorization of a return, release of the Customer from contractual obligations, or waiver by BaliSouk of an amount that remains lawfully due.

Where payment previously received by BaliSouk is subsequently reversed, recalled, withheld, disputed, charged back, cancelled, or otherwise withdrawn, BaliSouk expressly reserves all contractual and legal rights concerning any underlying amount that remains lawfully due.

Where Products have already been sourced, produced, prepared, customized, allocated, packed, documented, dispatched, transported, stored, or otherwise processed in performance of the Customer's order, a subsequent payment dispute or reversal does not, by itself, undo the performance already undertaken.

Subject to applicable law and the valid determination of any dispute concerning the underlying transaction, the Customer may remain responsible for the principal contractual amount lawfully due together with properly incurred and recoverable additional amounts arising from subsequent non-payment, refusal, non-cooperation, failure to clear or collect cargo, unauthorized return instructions, storage, or abandonment.

Evidence relating to payment disputes

In the event of an actual or anticipated payment dispute, chargeback, payment reversal, collection matter, contractual dispute, insurance claim, or legal proceeding, BaliSouk may preserve and provide relevant evidence to payment providers, acquiring banks, issuing banks, card networks, financial institutions, payment processors, insurers, collection professionals, legal advisers, courts, governmental authorities, or other competent parties, subject to applicable law.

Such evidence may include order confirmations, invoices, payment records, checkout records, acceptance records, applicable Terms and policies, correspondence, emails, messages, Customer instructions, production records, supplier records, photographs, videos, quality-control documentation, packing records, shipping documents, Bills of Lading, carrier records, tracking or vessel information, customs communications, destination-agent communications, delivery or collection notices, and evidence concerning Customer conduct, cooperation, refusal, silence, or failure to complete applicable procedures.

Interest on overdue amounts

Any amount remaining due and unpaid may, to the fullest extent permitted by applicable law, accrue interest from the date on which that amount became due at the rate expressly agreed in the applicable order or contract or, where no enforceable contractual rate has been agreed, at the applicable lawful or statutory rate.

Where additional amounts subsequently become due and recoverable from the Customer, interest may accrue on such amounts from their applicable due dates to the extent permitted by law.

Accrual of interest does not prevent BaliSouk from exercising other contractual or legal rights available in respect of the outstanding amount.

Collection and recovery costs

BaliSouk reserves the right, to the fullest extent permitted by applicable law, to recover reasonable and legally recoverable costs incurred in seeking payment or enforcing contractual obligations, including collection costs, administrative recovery costs, professional fees, legal fees, court costs, enforcement expenses, and other recovery expenses.

Where collection, legal, judicial, arbitration, enforcement, or other recovery action becomes necessary, BaliSouk may provide relevant transaction and Customer information to professional advisers, collection providers, legal representatives, courts, tribunals, authorities, or other parties reasonably necessary for that purpose, subject to applicable data-protection law.

No set-off, deduction or withholding

Except where prohibited by applicable law, amounts properly due to BaliSouk shall be paid without unauthorized deduction, set-off, counterclaim, withholding, reduction, or unilateral adjustment by the Customer.

A dispute concerning one charge, service, Product, shipment component, destination expense, or other matter does not, by itself, entitle the Customer to withhold, deduct, offset, or reverse payment of a separate amount otherwise properly due.

Nothing in this provision limits any non-waivable right of set-off, withholding, dispute, or remedy available under applicable law.

Disputed amounts and undisputed obligations

A dispute concerning a particular destination charge, logistics charge, customs amount, administrative expense, Product, shipping component, or other element of the transaction does not, by itself, suspend, cancel, extinguish, invalidate, or reverse separate contractual obligations that are not themselves legitimately disputed.

The Customer remains responsible for timely performance of undisputed obligations while any genuinely disputed amount is being reviewed, subject to applicable law.

Title and ownership of Products

Subject to any mandatory provision of applicable law, title to and ownership of the Products shall pass to the Customer upon BaliSouk's receipt of full and cleared payment for the relevant Products.

From that time, the Customer shall be regarded, as between BaliSouk and the Customer, as the owner of the Products, notwithstanding that the Products may remain in sourcing, preparation, production, quality control, packing, storage, consolidation, export processing, international transportation, customs processing, destination storage, or another stage of the logistics process.

The transfer of title and ownership does not constitute physical delivery of the Products and does not alter the Customer's obligations relating to international transportation, customs clearance, import formalities, duties, taxes, destination charges, regulatory filings, cargo release, collection, or acceptance of delivery.

Title and ownership are distinct from risk of loss or damage during transportation. Any allocation of transportation risk, carrier liability, insurance coverage, or responsibility for loss or damage shall be determined separately in accordance with these Terms, the Shipping Policy, applicable transportation arrangements, insurance conditions, and any rights that cannot lawfully be excluded under applicable law.

International shipping from Bali

Unless expressly stated otherwise, BaliSouk Products are internationally shipped from Bali, Indonesia. By placing an order, the Customer acknowledges that the Products are purchased for international transportation from Indonesia and may therefore be subject to customs procedures, import formalities, destination-country charges, local logistics procedures, and other requirements applicable in the destination country.

Shipping services purchased from BaliSouk cover only the transportation services expressly identified for the applicable order. Unless expressly confirmed otherwise in writing by BaliSouk, international shipping does not include customs duties, import taxes, VAT, GST, customs brokerage, customs clearance charges, destination handling charges, port charges, terminal charges, deconsolidation charges, CFS charges, warehouse charges, storage charges, demurrage or detention where applicable, local handling charges, administrative charges, domestic transportation, final-mile transportation, or other destination-country charges.

All such destination-country charges are for the Customer's account and remain the Customer's responsibility unless BaliSouk expressly agrees otherwise in writing for the specific order or mandatory law provides otherwise.

Customer import and destination responsibilities

The Customer is responsible for complying with customs, import, clearance, documentation, payment, collection, and delivery requirements allocated to the Customer under applicable law and the applicable shipping arrangements in the destination country.

Where the Customer is identified or legally treated as Consignee, Importer, Importer of Record, receiver, purchaser, owner of the goods, or another importing party, the Customer is responsible for the obligations associated with that capacity under applicable law.

Unless expressly agreed otherwise by BaliSouk in a separate written agreement, BaliSouk does not agree to act as Importer of Record, customs declarant, customs broker, ISF Importer, substitute importer, or fiscal representative on behalf of the Customer.

The Customer is responsible for providing accurate information and documentation, responding promptly to customs authorities, carriers, freight forwarders, customs brokers, destination agents, ports, terminals, warehouses, and other parties involved in the shipment, paying applicable destination charges, completing required import procedures, obtaining cargo release, and collecting or accepting delivery of the shipment.

The Customer's silence, inaction, refusal, failure to appoint a customs broker or other representative where required, failure to complete customs or import formalities, failure to pay applicable destination charges, or failure to collect or accept the shipment does not constitute cancellation of the order and does not, as between BaliSouk and the Customer, transfer the Customer's obligations to BaliSouk.

United States shipments and Importer Security Filing (ISF)

For ocean freight shipments to the United States that are subject to Importer Security Filing requirements, the party qualifying as the ISF Importer under applicable United States law is responsible for ensuring that the required filing is completed accurately and within the applicable deadline.

Where the Customer qualifies as the ISF Importer under applicable United States regulations, the Customer is responsible for arranging and completing the required ISF, either directly where permitted or through an authorized customs broker or other authorized filing agent.

Unless expressly agreed otherwise by BaliSouk in writing, BaliSouk does not act as ISF Importer and does not undertake or guarantee the Customer's ISF filing obligations.

BaliSouk may provide shipment or commercial information reasonably available to it to the Customer, customs broker, freight forwarder, or other authorized party for purposes of completing an ISF or other import formality. Providing such information or facilitating communications does not constitute acceptance by BaliSouk of the legal responsibilities of the Customer, Consignee, Importer of Record, or ISF Importer.

To the extent permitted by applicable law, penalties, liquidated damages claims, customs holds, storage charges, additional transportation charges, administrative costs, or other costs resulting directly from the failure of the Customer or its appointed representative to comply with an import or ISF obligation allocated to that Customer shall remain the Customer's responsibility as between BaliSouk and the Customer.

Pre-shipment requirements and Customer cooperation

Before Products are released for international transportation, the Customer may be required to provide information or documentation, appoint or communicate with a customs broker or other authorized representative, complete applicable import or regulatory formalities, provide information required for transportation or customs documentation, and settle any amounts or charges required before shipment or cargo release.

The Customer agrees to cooperate promptly with reasonable pre-shipment requests made by BaliSouk or an authorized logistics provider acting within its operational scope.

BaliSouk may withhold release or dispatch of the Products until required pre-shipment information, documentation, formalities, confirmations, authorizations, or payments allocated to the Customer have been satisfactorily completed.

A delay or withholding of shipment resulting directly from the Customer's failure or refusal to complete such requirements shall not constitute cancellation, non-performance, non-delivery, or breach by BaliSouk and shall not, by itself, create any entitlement to cancellation, refund, return, compensation, or payment reversal, to the maximum extent permitted by applicable law.

Any reasonable and properly documented storage, handling, administrative, re-packing, re-booking, warehouse, or other additional costs arising directly from the Customer's failure or refusal to complete required pre-shipment obligations may, to the extent permitted by applicable law, be charged to or recovered from the Customer.

Failure to take delivery and abandoned cargo

Once a shipment has been dispatched, the Customer remains responsible for completing all destination-country procedures allocated to the Customer and necessary to obtain release and take delivery or collection of the goods.

Failure or refusal by the Customer to complete customs or import formalities, provide required information or documentation, pay applicable destination charges, respond to relevant communications, obtain customs release, collect the shipment, or accept delivery may result in storage, handling, CFS, warehouse, demurrage, detention, administrative, re-routing, return-to-origin, disposal, destruction, sale, abandonment, or other charges or consequences.

Where permitted by applicable law and applicable transportation conditions, carriers, freight forwarders, customs authorities, destination agents, ports, terminals, warehouses, CFS operators, or other competent parties may store, hold, return, re-route, dispose of, destroy, sell, auction, or otherwise deal with cargo that is refused, abandoned, unclaimed, uncleared, or undeliverable.

BaliSouk shall not be responsible for consequences resulting directly from the Customer's failure or refusal to fulfil obligations allocated to the Customer under these Terms, the Shipping Policy, or applicable law.

Refusal, non-collection, failure to clear, or abandonment does not, by itself, constitute cancellation, an authorized return, acceptance of a refund request, rescission of the underlying sale, or release of the Customer from accrued contractual obligations.

Unauthorized returns, re-routing and logistics instructions

Except where required by applicable law or by an authority having jurisdiction, the Customer shall not instruct a carrier, freight forwarder, destination agent, customs broker, warehouse, terminal, or other logistics provider to return, re-route, redirect, dispose of, abandon, transfer, or otherwise materially alter the disposition of the cargo for the purpose of modifying or terminating the underlying commercial transaction without BaliSouk's prior written agreement.

Any unauthorized instruction given by the Customer shall not constitute an authorized return, cancellation, refund, settlement, waiver, or contractual amendment by BaliSouk.

The Customer may remain responsible for reasonable and properly documented costs resulting directly from such unauthorized instructions to the extent permitted by applicable law.

Continuing accrual of third-party charges

The Customer acknowledges that storage, demurrage, detention, warehousing, handling, administrative, port, terminal, customs, brokerage, CFS, and other third-party charges may accrue on a daily, weekly, periodic, transactional, or event-based basis while cargo remains unresolved, uncleared, uncollected, refused, held, abandoned, or otherwise pending.

Notice of an existing amount, quotation, estimate, invoice, or accrued charge does not constitute a cap on subsequent charges.

Additional amounts may continue to accrue until the relevant cargo situation is cleared, collected, delivered, returned, disposed of, abandoned, sold, destroyed, or otherwise finally resolved.

Recovery of charges resulting from Customer default

If BaliSouk is required by a carrier, freight forwarder, destination agent, customs authority, port, terminal, warehouse, CFS operator, customs broker, or other logistics provider to pay reasonable and properly documented charges arising directly because the Customer failed or refused to perform an obligation allocated to the Customer under these Terms or the Shipping Policy, BaliSouk reserves the right, to the extent permitted by applicable law, to recover such amounts from the Customer.

This includes, where applicable, reasonable charges resulting from the Customer's failure to complete customs or import formalities, comply with applicable ISF obligations, provide required documentation, pay destination charges, respond to requests, obtain cargo release, collect the cargo, accept delivery, or otherwise comply with applicable destination-country requirements.

Where BaliSouk advances or settles a third-party charge allocated to the Customer in order to protect cargo, mitigate loss, prevent further charges, comply with a third-party requirement, or otherwise manage an unresolved shipment, such payment does not constitute assumption by BaliSouk of the Customer's underlying obligation and may remain recoverable from the Customer to the extent permitted by applicable law.

The Customer's refusal, abandonment, non-collection, payment reversal, or failure to complete destination procedures shall not automatically extinguish any principal payment, reimbursement, interest, recovery-cost, or other obligation that has already arisen under these Terms.

Disposition proceeds and outstanding amounts

Where abandoned, refused, unclaimed, or undeliverable cargo is lawfully sold, auctioned, realized, or otherwise disposed of by a carrier, warehouse, authority, terminal, logistics provider, or other competent party, any net proceeds actually credited against charges or actually received for the Customer's account shall be taken into account where required by applicable law when determining the remaining amount properly due.

The existence of such proceeds does not automatically extinguish any remaining principal balance, storage charges, handling charges, abandonment costs, transportation costs, interest, recovery costs, or other amounts properly due.

Bill of Lading and transportation documents

International shipments may be documented by a Bill of Lading, Sea Waybill, House Bill of Lading, Master Bill of Lading, air waybill, arrival notice, booking confirmation, carrier record, freight-forwarder document, or other transportation document issued by a carrier, freight forwarder, NVOCC, logistics provider, or its agent.

Transportation documents may be prepared or issued according to the administrative procedures and timelines of the relevant carrier, NVOCC, freight forwarder, or logistics provider and may become available after cargo loading or vessel departure.

The identification of BaliSouk, the Customer, an appointed logistics provider, freight forwarder, carrier, exporter, or another party on a transportation document does not, as between BaliSouk and the Customer, alter the allocation of customs, import, tax, ISF, brokerage, destination-payment, cargo-release, collection, or delivery obligations established under these Terms, the Shipping Policy, or applicable law.

Where a transportation document identifies particular charges, duties, taxes, customs procedures, or destination obligations as being for the Consignee's account, the Customer accepts responsibility for those obligations where the Customer is the Consignee, subject to applicable law.

Role and authority of logistics providers

International transportation may involve freight forwarders, carriers, NVOCCs, consolidators, customs brokers, destination agents, ports, terminals, CFS operators, warehouses, local transport providers, and other independent logistics parties.

Such parties perform transportation, documentation, coordination, customs, warehousing, cargo-release, collection, delivery, or other operational logistics functions within their respective scopes.

Unless BaliSouk expressly confirms otherwise in writing, no freight forwarder, carrier, destination agent, customs broker, warehouse, logistics coordinator, employee of an independent logistics provider, or other third-party logistics participant has authority to amend, cancel, rescind, waive, compromise, settle, refund, replace, credit, or otherwise modify the commercial contract between BaliSouk and the Customer.

No logistics provider has authority to make commercial representations, warranties, concessions, refunds, credits, cancellations, price adjustments, waivers, settlements, or other agreements on behalf of BaliSouk unless expressly authorized in writing by BaliSouk for that specific purpose.

No logistics provider may bind BaliSouk by purported or apparent authority merely because BaliSouk appointed, introduced, copied, communicated with, instructed, or otherwise involved that provider in connection with transportation or logistics operations, except to the extent expressly authorized by BaliSouk or required by applicable law.

A Customer must not rely upon a statement, omission, understanding, informal communication, or purported agreement with a logistics provider as constituting an amendment of the Customer's commercial agreement with BaliSouk unless BaliSouk expressly confirms that amendment in writing.

Commercial and contractual communications

Cancellation requests, refund requests, return requests, payment disputes, contractual objections, proposed settlements, claims concerning the purchase price, requests for credits, allegations of breach, requests to modify an order, and other commercial or contractual matters must be addressed directly to BaliSouk through its authorized communication channels.

Communications sent to freight forwarders, carriers, destination agents, customs brokers, warehouses, terminals, or other logistics providers do not constitute acceptance by BaliSouk of a commercial or contractual instruction and do not modify the underlying contract unless expressly accepted by BaliSouk in writing where acceptance is required.

Nothing in this section prevents the Customer from communicating directly with logistics providers regarding legitimate operational matters including customs clearance, documentation, importer information, payment of local charges, cargo release, collection, or local transportation.

Customer contact information and communications

The Customer is responsible for providing and maintaining accurate email, telephone, billing, shipping, consignee, importer, and other relevant contact information throughout the order and shipment process.

The Customer is responsible for monitoring the communication channels supplied in connection with the order and for promptly notifying BaliSouk of any change to those details.

Subject to applicable law, BaliSouk and authorized logistics providers may use such details for legitimate order, production, shipping, customs, collection, delivery, dispute, or related communications.

Subject to applicable law, BaliSouk may retain and rely upon order records, emails, messages, notices, correspondence, carrier records, logistics-provider communications, customs communications, delivery or collection notices, and other electronic or documentary records as evidence concerning performance and administration of the order.

Customer non-response

Where Customer action is reasonably required to prevent delay, storage, customs consequences, non-release, regulatory consequences, or additional costs, the Customer shall respond within the timeframe reasonably specified in the relevant communication or, where no timeframe is specified, without unreasonable delay having regard to the circumstances.

The Customer's silence or failure to respond does not constitute cancellation, refund, return, payment reversal, release from contractual obligations, or acceptance by BaliSouk of abandonment.

Reasonable and properly documented costs resulting directly from Customer non-response may remain recoverable to the extent permitted by applicable law.

Conflicting, unclear or changing Customer instructions

Where the Customer provides instructions that are incomplete, ambiguous, contradictory, inconsistent with previous instructions, withdrawn, or subsequently changed, BaliSouk and relevant logistics providers may suspend action reasonably requiring clarification until clear written instructions are received.

The Customer may remain responsible, to the extent permitted by applicable law, for reasonable and properly documented storage, amendment, re-booking, handling, administrative, transportation, supplier, or other additional costs directly resulting from conflicting, unclear, withdrawn, or changed instructions.

BaliSouk shall not be responsible for consequences directly resulting from a logistics provider reasonably acting upon the Customer's latest clear operational instruction before receiving notice of a subsequent change, subject to applicable law.

Shipping Policy

The BaliSouk Shipping Policy forms an integral and binding part of these Terms of Service and of each order placed through the BaliSouk website.

The Shipping Policy contains additional provisions concerning international transportation, shipping scope, customs and import procedures, duties and taxes, destination-country charges, consolidated and containerized shipments, destination agents, Importer Security Filing requirements, cargo release, collection, failure or refusal to take delivery, abandoned or unclaimed cargo, storage and other charges, transportation documents, tracking, delays, and Customer responsibilities.

By placing an order, the Customer expressly confirms having read, understood, and accepted the Shipping Policy together with these Terms of Service.

Cancellation, Return and Refund Policy

The BaliSouk Cancellation, Return and Refund Policy forms an integral and binding part of these Terms of Service and of each order placed through the BaliSouk website.

The Cancellation, Return and Refund Policy contains additional provisions concerning final orders, cancellation restrictions, returns, refunds, exchanges, refusal of delivery, abandoned cargo, unauthorized returns, transportation damage, payment disputes, chargebacks, recovery of charges, and survival of applicable obligations.

By placing an order, the Customer expressly confirms having read, understood, and accepted the Cancellation, Return and Refund Policy together with these Terms of Service.

Shipping timelines and delays

Shipping, production, preparation, transit, vessel, transshipment, arrival, customs, cargo-release, and delivery timelines are estimates unless expressly guaranteed in writing by BaliSouk.

To the extent permitted by applicable law, BaliSouk shall not be liable for delays resulting from carriers, freight forwarders, vessel schedules, transshipment, customs authorities, inspections, port congestion, destination-country procedures, weather events, natural events, strikes, governmental actions, regulatory requirements, geopolitical circumstances, armed conflict, closure or restriction of ports, waterways or trade routes, force majeure, or other circumstances beyond BaliSouk's reasonable control.

A delay does not, by itself, constitute cancellation, non-delivery, breach, or grounds for refund where BaliSouk has otherwise performed its contractual obligations, subject to applicable mandatory law.

Transportation damage and insurance

Damage alleged to have occurred during international transportation does not automatically establish a right to cancellation or immediate refund and may require investigation under applicable carrier procedures, transportation arrangements, and insurance conditions.

The Customer must promptly notify BaliSouk of transportation damage and reasonably preserve the Products, packaging, crates, labels, transportation documents, and other relevant evidence where reasonably necessary for investigation.

BaliSouk may request photographs, videos, written descriptions, delivery reservations, inspection reports, carrier documentation, or other reasonable evidence required to investigate the claim or support a carrier or insurance claim.

Any transportation insurance is subject to the terms, limitations, exclusions, deductibles, notification requirements, evidence requirements, and claims procedures of the applicable insurance arrangement.

Nothing in this section limits a mandatory legal remedy that cannot lawfully be excluded.

Force majeure and events beyond reasonable control

To the fullest extent permitted by applicable law, BaliSouk shall not be responsible for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, earthquake, epidemic, pandemic, war, armed conflict, terrorism, civil unrest, governmental action, sanctions, embargoes, border restrictions, closure or restriction of ports or waterways, strikes, labor disruption, carrier disruption, vessel cancellation, port congestion, customs action, regulatory changes, power failure, telecommunications disruption, supplier disruption, or other comparable events.

Where such an event occurs, BaliSouk may suspend affected performance for the duration reasonably necessary to address the event and may use reasonable alternative suppliers, carriers, routes, ports, materials, production schedules, or operational arrangements where appropriate.

Such suspension or reasonable operational adjustment does not, by itself, constitute cancellation or breach, subject to any mandatory rights that cannot lawfully be excluded.

Third-party services

BaliSouk may rely upon independent suppliers, manufacturers, artisans, warehouses, payment providers, carriers, freight forwarders, customs brokers, insurers, logistics providers, technology providers, and other third parties in connection with the website, Products, payments, production, and transportation.

The use of third parties does not grant those parties authority to modify the commercial contract between BaliSouk and the Customer unless BaliSouk expressly authorizes such authority in writing.

Where a third party independently determines charges, procedures, schedules, requirements, or decisions outside BaliSouk's reasonable control, BaliSouk does not guarantee those independently determined matters except where BaliSouk has expressly undertaken such guarantee or applicable law provides otherwise.

Customer representations and obligations

The Customer represents that information supplied in connection with an order is accurate, complete, and not intentionally misleading.

Where an order is placed on behalf of a company, organization, project, property owner, client, or other person or entity, the person placing the order represents that they have appropriate authority to place the order and accept the applicable contractual terms on behalf of that purchaser, to the extent required by applicable law.

The Customer shall not knowingly provide false consignee, importer, billing, shipping, customs, identity, payment, or other material information in connection with an order.

The Customer shall use reasonable cooperation necessary for BaliSouk and relevant third parties to perform the order.

Indemnification

To the fullest extent permitted by applicable law, the Customer shall be responsible for losses, liabilities, penalties, charges, costs, or expenses directly resulting from the Customer's breach of these Terms, unlawful conduct, material misrepresentation, unauthorized logistics instruction, or failure to perform an obligation expressly allocated to the Customer.

Where legally enforceable, the Customer shall indemnify and hold BaliSouk harmless against reasonable third-party claims, charges, penalties, liabilities, and costs arising directly from such Customer conduct, except to the extent caused by BaliSouk's own breach, negligence, wilful misconduct, or other liability that cannot lawfully be excluded.

Nothing in this section creates an indemnity for liability that applicable law prohibits BaliSouk from transferring to the Customer.

Limitation of liability

To the maximum extent permitted by applicable law, BaliSouk shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from use of the website, purchase of Products, international transportation, or circumstances beyond BaliSouk's reasonable control.

To the maximum extent permitted by applicable law, BaliSouk shall not be liable for loss of profit, loss of revenue, loss of business, loss of opportunity, loss of anticipated savings, loss of goodwill, or other indirect commercial loss, particularly in relation to business or professional purchases.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Where BaliSouk's liability cannot lawfully be excluded but may lawfully be limited, BaliSouk's aggregate liability relating to the affected Product or order shall, to the maximum extent permitted by applicable law, be limited to the amount paid to BaliSouk for the affected Product or order, as applicable.

No assumption of Customer obligations

The fact that BaliSouk assists the Customer, communicates with a supplier or logistics provider, coordinates transportation, provides documentation, facilitates customs-related communications, advances a third-party charge, attempts to mitigate loss, or otherwise assists in resolving an order or shipment issue does not transfer to BaliSouk any obligation allocated to the Customer under these Terms, the Shipping Policy, the Cancellation, Return and Refund Policy, the applicable order, or applicable law.

Such assistance does not constitute admission of liability, novation, waiver, contractual amendment, acceptance of cancellation, acceptance of a refund request, or release of the Customer from an existing obligation unless BaliSouk expressly confirms otherwise in writing.

Mitigation of loss

Where a payment default, Customer non-cooperation, refusal, abandonment, logistics issue, customs issue, or other circumstance may cause additional loss or expense, BaliSouk may take reasonable measures to mitigate loss, preserve Products, protect cargo, comply with third-party requirements, or limit further charges.

Such measures may include storage, movement of cargo, payment or advancement of third-party charges, re-booking, re-routing where appropriate, engagement of professional advisers, preservation of documentation, or other reasonable action.

No mitigation measure taken by BaliSouk constitutes acceptance of liability, cancellation, refund, return, payment reversal, abandonment, settlement, or waiver of an otherwise available contractual or legal right.

Website use

Users agree not to misuse the website or engage in fraudulent, abusive, deceptive, unauthorized, harmful, or unlawful behavior.

Users must not interfere with website operation, attempt unauthorized access, misuse checkout functionality, intentionally submit false information, infringe intellectual property, or use the website for unlawful purposes.

BaliSouk reserves the right, subject to applicable law, to refuse service, cancel an order before preparation or production has commenced, suspend an account, restrict access, or take other reasonable protective measures where fraud, abuse, unlawful conduct, payment risk, security risk, or violation of these Terms is reasonably suspected.

Intellectual property

All website content, including text, photographs, visuals, graphics, product presentations, design, logos, trademarks, branding, Product names, written materials, and other original content, is protected by applicable intellectual property laws.

Unauthorized use, reproduction, modification, distribution, republication, scraping, commercial exploitation, or creation of derivative commercial materials from protected BaliSouk content is prohibited except where authorized by law or expressly permitted by BaliSouk.

Electronic communications and records

The Customer agrees that contractual and operational communications may be conducted electronically through email, website communications, electronic invoices, payment communications, messaging services, or other communication channels legitimately used in connection with the order.

Subject to applicable law, electronic records, electronic acceptance records, order records, payment records, emails, messages, photographs, videos, shipping records, and other electronic documentation may be retained and relied upon as evidence of the parties' communications, instructions, approvals, performance, and contractual relationship.

The Customer is responsible for maintaining accurate contact information and for monitoring the communication channels supplied to BaliSouk in connection with the order.

Entire agreement and order of contractual documents

These Terms, together with the BaliSouk Shipping Policy, Cancellation, Return and Refund Policy, Privacy Policy, applicable order confirmation, invoice, quotation or pro forma invoice where applicable, and any specific written terms expressly accepted by BaliSouk for the relevant order, constitute the contractual documents governing the transaction.

No oral statement, informal representation, third-party communication, logistics-provider communication, or prior discussion modifies these contractual documents unless the modification is expressly accepted by BaliSouk in writing where such acceptance is required.

Where a specific written term expressly agreed by BaliSouk for a particular order conflicts with a general provision of these Terms or another BaliSouk policy, the specific written term shall prevail for that order to the extent of the conflict, subject always to mandatory applicable law.

Where these Terms and an incorporated policy address the same matter without direct conflict, the provisions shall be interpreted together and cumulatively wherever reasonably possible.

No waiver

No failure or delay by BaliSouk to exercise or enforce a contractual or legal right constitutes a waiver of that right.

No assistance, accommodation, commercial gesture, extension of time, partial settlement, operational intervention, payment of a third-party charge, communication with a logistics provider, attempt to mitigate loss, or attempt to resolve a dispute constitutes a waiver, amendment, settlement, admission of liability, acceptance of cancellation, or release of the Customer from an obligation unless expressly confirmed by BaliSouk in writing.

A waiver concerning one event, order, breach, obligation, or Customer conduct does not constitute a waiver concerning another event, order, breach, obligation, or subsequent conduct.

Cumulative rights and remedies

The rights and remedies available to BaliSouk under these Terms, the Shipping Policy, the Cancellation, Return and Refund Policy, an applicable order, or applicable law are cumulative to the extent permitted by law.

Exercise of one right or remedy does not prevent exercise of another available right or remedy.

Survival

Any provision which by its nature is intended to continue after production, dispatch, delivery, refusal, non-collection, abandonment, payment dispute, payment reversal, termination of transportation, disposal of cargo, cancellation where legally permitted, or other conclusion of the transaction shall survive such event to the fullest extent permitted by applicable law.

Without limitation, provisions concerning outstanding payments, reimbursement of properly incurred charges, interest, recovery costs, intellectual property, evidence, indemnification, limitation of liability, dispute resolution, governing law, and other accrued rights or obligations may survive where appropriate.

Assignment

The Customer may not assign or transfer material rights or obligations under an order to another person or entity without BaliSouk's prior written consent where such consent may lawfully be required, except where applicable law provides otherwise.

BaliSouk may use suppliers, manufacturers, logistics providers, payment providers, professional advisers, contractors, or other service providers to perform aspects of its obligations without such use constituting an assignment of the underlying Customer contract.

Severability

If any provision, sentence, part of a provision, or application of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be interpreted, limited, or severed to the minimum extent necessary, and the remaining provisions shall continue in full force to the maximum extent permitted by applicable law.

Mandatory legal rights

Nothing in these Terms or in any BaliSouk policy is intended to exclude, restrict, modify, or waive any statutory consumer protection, remedy, liability, or other right that cannot lawfully be excluded, restricted, modified, or waived under applicable law.

Where a provision of these Terms conflicts with a mandatory legal requirement applicable to a particular transaction, that mandatory requirement shall apply only to the extent legally required and the remaining provisions shall continue to apply to the fullest extent permitted by law.

Governing law and disputes

These Terms shall be governed and interpreted in accordance with the governing law applicable to the contractual relationship and any expressly agreed governing-law provision applicable to the relevant transaction, subject to mandatory consumer-protection, jurisdictional, or conflict-of-law rules that cannot lawfully be excluded.

Any dispute arising out of or relating to an order, these Terms, the Shipping Policy, the Cancellation, Return and Refund Policy, payment, Products, or related services shall be addressed in accordance with the dispute-resolution and jurisdiction rules legally applicable to the transaction.

Nothing in these Terms deprives a consumer of any mandatory right to bring proceedings before a competent court where such right cannot lawfully be waived or restricted.

Policy and Terms updates

BaliSouk reserves the right to amend these Terms to reflect changes in legal, regulatory, commercial, operational, payment, insurance, production, or logistics requirements.

The version applicable to an order shall be the version incorporated into the Customer's contract at the time the order is placed, unless a subsequent amendment is expressly agreed between BaliSouk and the Customer or otherwise applies as a matter of mandatory law.