Privacy policy

Last updated: December 28, 2025

BaliSouk is a premium Bali-based brand dedicated to the creation and sale of handcrafted furniture, home supplies, and decorative pieces inspired by the timeless aesthetic of Bali. BaliSouk operates its website, services, and customer experience exclusively under its own brand identity.

This Privacy Policy explains how personal data is collected, used, processed, stored, and protected when users access, browse, use, or make a purchase through the BaliSouk website, or otherwise communicate with BaliSouk. This Privacy Policy applies to all users of the website, regardless of their country of residence.

In the event of any inconsistency between this Privacy Policy and any other information published on the website, this Privacy Policy shall prevail with respect to the protection of personal data.

By accessing or using the BaliSouk website, users acknowledge that they have read, understood, and accepted this Privacy Policy.

For the purposes of this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable natural person.

Personal Data Collected

Depending on how users interact with the website, BaliSouk may collect the following categories of Personal Data, as permitted or required by applicable law:

  • Identification and contact information, such as name, billing address, shipping address, email address, and telephone number
  • Payment and transaction information, such as payment method, transaction references, order value, and payment confirmation
  • Account-related information, such as login credentials and preferences
  • Order and transaction data, including products viewed, added to cart, purchased, canceled, refunded, or wishlisted
  • Communications, including customer service inquiries and correspondence
  • Technical and usage data, such as IP address, browser type, device identifiers, operating system, and navigation data

Payment card details and sensitive financial information are processed directly by authorized payment providers and are not stored by BaliSouk.

Purposes of Processing

Personal Data is processed for legitimate operational purposes, including:

  • Operating, maintaining, and improving the BaliSouk website and customer experience
  • Processing orders, payments, shipping, cancellations, and refunds
  • Managing customer accounts and providing customer support
  • Communicating operational, transactional, and service-related information
  • Preventing fraud, ensuring website security, and protecting legal rights
  • Complying with applicable legal, regulatory, accounting, and tax obligations

Personal Data is processed only to the extent necessary for these purposes and in accordance with applicable data protection laws.

Data Sharing and Disclosure

Personal Data may be disclosed to third parties strictly on a need-to-know basis and only where permitted or required by applicable law. These third parties may include:

  • Companies involved in payment processing, logistics, shipping, website maintenance, and customer support
  • Advertising and communication services, subject to applicable consent requirements
  • Legal, regulatory, or public authorities where disclosure is required by law or necessary to establish, exercise, or defend legal claims

BaliSouk does not sell personal data.

International Data Processing

Personal Data may be stored and processed in different locations related to logistics, digital operations, customer support, and order management. Appropriate safeguards are implemented where required by applicable law to ensure an adequate level of data protection.

User Rights

Depending on the applicable jurisdiction, users may have rights regarding their Personal Data, including the right to access, rectify, update, delete, restrict processing, object to certain processing activities, or request data portability, subject to applicable legal limitations and retention obligations.

Requests related to Personal Data rights may be submitted using the contact details provided below and will be handled in accordance with applicable law.

Minors

The BaliSouk website and services are not intended for minors. BaliSouk does not knowingly collect Personal Data from individuals under the age of legal majority in their jurisdiction.

Updates to This Privacy Policy

BaliSouk reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal, regulatory, operational, or technical requirements. The version published on the website at the time of use shall be the applicable version.

Contact Information

BaliSouk
Bali showroom and customer experience center
Jl. Prof. Moh Yamin No. 7
Renon Landmark, Sumerta Kedong
Denpasar Timur, 80226
Bali, Indonesia

Email: contact@balisouk.com
Phone / WhatsApp: +62 851 9015 5042